Account Services Coordinator, Wholesale Apparel

Account Services Coordinator, Wholesale Apparel

Location: New York, New York 10018

Country: United States

Region: NY Metro

Position Type: Permanent

Category: Apparel, Retail

Job Function: Accounting / Finance, Customer Service / Order Entry

Account Services Coordinator, Wholesale Apparel

Company: PREMIER BRANDS GROUP HOLDINGS

Iconic by Nature, Exceptional by Design

Premier Brands Group Holdings, a global leader in apparel, jewelry, and accessories design, is currently seeking an Account Services Coordinator.

Responsibilities:

• Manage the order management processes for a specific business.
• Collaborate with cross-functional teams (sales, production, design, warehouse, imports).
• Focus on problem prevention and resolution.
• Promote teamwork.

Order Management:

• Ensure timely 24-48 hour and accurate order entry.
• Establish checks and balances to ensure all orders are captured, processed, and checked for accuracy.
• Manage order allocations and fulfillment, including EDI processing and managing the EDI hold file.
• Review inbound product reports and manage shortages in collaboration with imports and warehouse.
• Be the point of contact for our retail partners for shipping inquiries, order inquiries, extensions, corrections, and maintenance.
• Review, update, and retrieve information from external vendor/accounts portals as needed.
• Own the order file throughout the lifecycle of orders.
• Partner with sales to resolve issues that prevent or delay the order management process.

Teamwork:

• Support OJG business goals and objectives.
• Ensure collaboration and communication between Account Services, sales, and all cross-functional teams.
• Establish priorities based on T&A Calendar.
• Attend weekly CFT meetings as needed.
• Assist team with workload for other business segments as needed.
• Escalate issues to team leader on a timely basis.

Reports and Disciplines:

• Run/review daily reports for order file accuracy and order fulfillment.
• Update and review with sales weekly open orders with updates for problem prevention and problem solving.
• Review Flash Report.

Requirements:

• 1-2 years of related experience preferred.
• RLM and PLM experience a plus.
• Proficient in MS Office and Excel required.
• Analytical/detail-oriented.
• Strong organizational and problem-solving skills.
• Team player and able to work independently.
• Able to produce efficiently in a fast-paced environment.
• Strong communication skills and ability to prioritize.

Salary Range: 55-65K (Actual base salary for this role within the above range will be based upon experience, qualifications, and/or assigned unit.)

We are an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.