Director - Quality Control

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

The Director - Quality Control is a pivotal role within Technical Operations, primarily tasked with overseeing and implementation of quality control policies and procedures in accordance with 14CFR121.369(8) and 14CFR121.371b, and United’s Continuous Airworthiness Maintenance Program (CAMPS). Lead a team of Sr. Managers, Managers, Supervisors and Inspectors, this role is essential in setting and implementing quality standards and protocols to align with industry regulations and United/Division goals.

• Implement long term strategy from the Managing Director/Chief Inspector, along with United and Division goals, including leadership development, establishing goals, plans, and performance standards.
• Direct Technical Operations Quality Control locations, by supporting, mentoring, coaching, maintaining employee engagement, and consistent expectations across work groups and functional areas. Lead and develop an elite team of highly qualified and focused Management and hourly employees and continue to educate the next generation of inspection team members.
• Leadership member of the Air Carriers Inspection Unit in compliance with 14CFR121.369(8) and 14CFR121.371B and such has inspection decision authority and responsibility. Ensures all procedures and inspections are conducted in accordance with Federal Air Regulations and United Airlines Continuous Airworthiness Maintenance Program (CAMPS).
• Mentoring and collaborating with Technical Operations and United workgroups to ensure quality systems, safety goals, and regulatory compliance is met and exceeded. Build and maintain strong working relationships with vendors, regulators, FAA, and internal departments to ensure scope and depth of oversight. Supervising all quality control metrics, reporting results to relative partners and leadership.
• Improve operational performance, training & compliance, financial controls, capital plans, staffing forecasts/resource requirements, and overtime controls.
• Lead the Non-Destructive Testing (NDT) program, ensuring the program is developed and maintained providing world-class standards and guidelines.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High School Diploma or equivalent experience
• FAA Airframe and Power plant Certificate
• 5+ years’ experience supervising personnel
• 5+ years’ experience in a quality control role within the aviation industry at a large aircraft
• Knowledge of non-destructive testing methods and principles
• Understanding of aircraft systems, structures, and powerplants
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• This position is based in Chicago and follows a hybrid work schedule

What will help you propel from the pack (Preferred Qualifications):

• Bachelor of Science Degree in Aviation Maintenance Management or Advanced Degree
• Certification in one or more Non-Destructive Testing methods

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.