Director of Facilities

Position Summary:

The Facilities Director provides the overall direction and supervision of the Engineering Department. This position recommends and oversees projects necessary to maintain and improve buildings, mechanical/electrical systems, parking, equipment, vehicles, and any other facility-related area. The Facilities Director is responsible for all areas involving maintenance, environmental services, receiving, and grounds in a manner that will protect the company’s investment and support the operational objectives including Beach, Tiki Bar, Banquet and Catering facilities and meeting rooms including F&B outlets and exterior.

Essential Duties and Responsibilities

1. Maintains mechanical, electrical and controls systems. Coordinates and orders contracted services as needed to accomplish repairs not practical to be done by facility staff.
2. Using manufacturers’ recommendations and job knowledge, establishes and carries out a preventive maintenance program for the physical plant and equipment for which the department has responsibility.
3. Serves as project director, assuring federal and state compliance, timely completion of tasks and satisfactory subcontractor performance of any construction or remodeling projects.
4. Stays alert to all facility safety hazards and ensures that they are corrected in a timely manner.
5. Acts as a liaison with city, county and state, as it relates to fire and fire detection/prevention systems.
6. Maintains a system of facilities supplies, assets inventory and accounting.
7. Purchases supplies and equipment within the purchasing guidelines.
8. Prepares plans, material lists and estimates for new or renovation projects.
9. Maintains and enforces all applicable OSHA programs within the facility department.
10. On-call twenty-four hours for problems related to buildings, equipment and fire.
11. Responsible for identifying and overseeing all contractual services related to the facility (e.g. snow removal, fire services, elevators, maintenance contracts, janitorial services, trash removal, etc.).
12. Develops and presents recommendations for the improvement of the facility and oversees implementation of approved projects.
13. Develops and recommends capital improvement budget requests regarding the buildings and equipment within the facility.
14. Provides exceptional guest service for all external and internal customers.
15. Responsible for the operation of the Facilities department, successful performance of associates, and a favorable guest experience.
16. Effectively manages, delegates duties, and oversees the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
17. Manages expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
18. Performs all functions of personnel within span of control, as needed.
19. Maintains reasonable accessibility by phone for business purposes.
20. Assures an environment which emphasizes cooperation, communication, and teamwork with all departments.
21. Supports compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
22. Supports current law and policy to provide a work environment free from illegal and discriminatory behavior.
23. Promotes and ensures the safety and security of all guests and associates.
24. Completes job duties with minimal supervision, maintains acceptable attendance, and uses appropriate judgment and decision-making skills.
25. Serves as periodic Manager on Duty (MOD), responsible for the direct supervision of all Hotel operations and conduct of Hotel associates while on duty.
26. Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Knowledge, Skills and Abilities:

1. Associate’s degree in Facilities Management or other post-secondary education in a related field preferred or 10 years equivalent experience related to facilities management.
2. Five years’ experience related to the management of facilities or comparable experience with the operation of heating, cooling and ventilation systems, electrical, plumbing and other aspects of facility maintenance.
3. Must be willing/able to work a varied work schedule to lead a 24/7 operation, including nights, weekends, and holidays.
4. Ability to effectively utilize conflict-resolution techniques.
5. Ability to analyze and interpret departmental needs and results.
6. Resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow associates.
7. Ability to maintain strict confidentiality including, but not limited to, associate data, player activity, claim activity, financial data, marketing plans, and policies.
8. Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
9. Ability to use telephone, copy/fax machine, hand-held radio, and any department-specific equipment, tools, and computer software.
10. Excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.
11. Ability to solve complex problems and maintain mental concentration for significant periods of time.
12. Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
13. Above average oral and written communication skills allowing effective communication with guests and all levels of associates.
14. Knowledge of all facilities and promotional events available to guests on property.