Collections Assistant Manager

The Patient Billing and Collections Government Assistant Manager, also known as Assistant Manager - Government Follow-up, provides guidance to support staff in billing and/or collections activities. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Recommends new and revised procedures as needed.

The Assistant Manager - Government Follow-up is responsible for the accounts receivable, billing, and follow-up for all government (in-state and out-of-state) accounts receivable. The Government Billing unit adheres to and complies with CMS, DHCS, and other payers' regulations and guidelines about reimbursement. The unit deals regularly with complex policy and procedural issues that involve contract compliance. The unit's duties entail the following:

1. Ensure regulatory compliance.
2. Interpret and apply State and Federal laws.
3. Work closely with university entities and affiliated institutions to develop and ensure the quality of the university's billing processes.
4. Communicate and coordinate with various UCSF departments, including other UCSF billing agents, to ensure the quality of the university's billing processes.

The Assistant Manager - Government Follow-up is responsible for the direct supervision of their team(s) and the monitoring of workflow related to the billing and follow-up for government payers or managed care products including but not limited to Medi-Cal, Medi-Cal Managed Care, Medicare, Medicare Advantage, CCS, and VA accounts receivable for MGBS clients. The Supervisor will also support the Manager(s) in coordinating and monitoring personnel issues, monthly quality reviews (KPI), productivity monitoring, training, and special projects as they relate to professional accounts receivable. The Supervisor will demonstrate the ability to perform all aspects of billing and follow-up with superior quality. The Supervisor will resolve or escalate issues as needed to facilitate the ability of their teams to resolve all outstanding commercial accounts through constant communication with the payers, other MGBS units, UCSF clinical departments, and billing agents. The Supervisor will conform to all UCSF, MGBS, government, and HIPAA policies and procedures.