Account Specialist

Job Description
Join Electrolux Professional Group - as
Account Specialist
Responsibilities
ABOUT YOUR TASKS:

• Own the customer relationship by providing exceptional, personalized service to delight our customers every day!
• Provide back-up order processing and inbox management
• Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives, including customer buyout follow up.
• Provides timely feedback to the company regarding service failures or customer concerns
• Prepare and distribute customer activity reports assigned
• Participate in cross-functional projects as required, providing specific expertise
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Process and coordinate customer returns according to established department policies and procedures
• Partners with internal and external sales team to meet and exceed customer's service expectations.
• Provide post shipment follow up support as needed (freight issues; expedited shipment tracking).
• Perform other duties as assigned by the Order Management Manager.
• Management of chain account safety stock if applicable
• Assist Sales / Product Management with coordination of show / test orders

Qualifications
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Builds and manages collaborative relationships
• Exceptional phone skills
• Customer Focus
• Time Management
• Ability to coordinate with various levels of management within different functional areas
• Experience with MS Office
• Communication Proficiency
• Critical Thinking / Problem Solving / Analysis
• Strong organization and prioritization skills; ability to quickly adapt to changes in workload requirements, efficiently structure responsibilities and work independently
• Ability to present in a group setting and lead discussions

ABOUT YOU:

• A high school diploma or GED is required.
• A minimum of two years of customer service experience preferred.
• Experience with ERP system or CRM preferred

PHYSICAL REQUIREMENTS:

• Rarely (0-12%): Climbing/Stooping/Kneeling/Lifting/Pulling/Pushing
• Occasionally (12-33%): Standing/Walking
• Frequently:
• Regularly (67-100%): Seeing/Hearing/Fingering/Grasping/Feeling

WORKING CONDITION :

• General office environment.

REQUIRED COMPETENCES:
• Customer Obsessed - you are focused on delivering value to the customers, both internal and external
• Trustworthy - you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
• Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
• Sustainable - You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.
ABOUT OUR BENEFITS:
- Fair compensation and benefits package in line with the market
- Flexible hybrid workplaces that include remote and in-office roles
- Room to express your potential, develop and strengthen your competences
- Continuous learning opportunities
- Diversified, multi-cultural environment
About Us
About the Electrolux Professional Group
The Electrolux Professional Group is one of the leading global providers of food service, beverage, and laundry for professional users. Our innovative products and worldwide service network make our customers' work-life easier, more profitable - and truly sustainable every day. Our solutions and products are manufactured in 13 plants in eight countries and sold in over 110 countries. In 2023, the Electrolux Professional Group had global sales of SEK 12bn and approximately 4,300 employees. Electrolux Professional's B-shares are listed at Nasdaq Stockholm. For more information, visit