Assistant General Manager

Department Summary

At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&HS team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&HS team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve.
Position Summary

Under the general direction of the Assistant Director of Housing Dining Residential Operations or the Associate Director of Housing-Dining, the Assistant General Manager position provides leadership for all aspects of meal preparation and customer service in a Residential Dining Restaurant. The role supervises managerial, career, and casual staff, overseeing all operational services and maintaining fiduciary responsibility for the department's budget. Responsibilities include ensuring friendly customer service, high-quality food, and excellent presentation while promoting a positive image and maintaining good customer relations at all levels. The position also fosters positive team relations, coordinating production, scheduling, training, communication, and overall operations. The ability to independently prioritize tasks and duties is essential to meet departmental strategic goals and profitability targets. Additionally, the role requires active interaction with team members and guests in a high-volume dining environment, as well as carrying out other responsibilities as assigned by management.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

4-6 years experience in hospitality or restaurant management; or an equivalent combination of education and experience. (Required)

Communication Skills: Read, write, and speak English effectively to prepare reports, schedules, and conduct unit business. (Required)

Food Safety Knowledge: Understand food safety rules and health standards in food production areas. (Preferred)

Staff Supervision: Supervise, delegate, and motivate staff to achieve departmental goals efficiently. (Preferred)

Analytical Skills: Analyze administrative and technical problems, identify solutions, and formulate conclusions. (Preferred)

Organizational Skills: Organize and monitor assignments to complete work amidst changing priorities and deadlines. (Preferred)

Interpersonal Skills: Interact tactfully with diverse personnel and the public, including students. (Preferred)

Adaptability: Perform effectively under fluctuating workloads, including overtime and varying shifts. (Preferred)

Guest Interaction: Engage effectively with guests and team members in a high-volume setting using active listening and problem-solving techniques. (Preferred)

Technical Proficiency: Utilize software such as Word, Excel, Kronos Time Keeping, and food production management systems. (Preferred)

Budget Management: Prepare and analyze budgets and control costs effectively. (Preferred)

Inspection Skills: Conduct on-site inspections for quality control and maintenance, ensuring compliance with standards. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

High School Diploma (Preferred)

Valid driver's license and clean driving record. (Required)

ServSafe Certification or equivalent certification. (Preferred)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Backlifting Exam (Required)

Schedule

Working hours vary includes nights and weekends.
Union/Policy Covered

99-Policy Covered
Complete Position Description

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