Customer Service Support Level 2

Genesis10 is currently seeking a Customer Service Support Level 2 for a contract working with a company in Houston, TX.
Summary:
Under general supervision, edit, analyze and interpret moderately complex incoming orders for a wide scope of product lines from customers, sales representatives and distributors to clarify terminology or supply missing information. Check pricing, inventory stock, and discounts, customer information and location, shipping instructions, etc. Coordinate pricing of special items with job quotes. Clarify order information or correct discrepancies as needed. Maintain all required records regarding price, discounts, product information, etc.
Responsibilities:

• Determines and schedules orders according to urgency.
• Contacts outside sales force and/or customers to resolve questions, inconsistencies, or missing data on orders.
• Resolve customer complaints via phone, email or fax.
• Use phone to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, cancelling orders, return requests and/or warranties issues.
• Act as company gatekeeper.
• Suggest solutions when a product is out of stock substitutions.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to hand high call volumes B2B.
• Work with customer service manager to ensure proper customer service is being delivered.
• Cover switchboard as needed.
• Other duties as assigned by the Customer Service Manager.

Qualifications:

• Applicant must have computer aptitude and basic knowledge of Microsoft Office, strong typing skills, good communication skills, detail oriented, and ability to work well with others.
• Must portray a positive and energetic attitude when dealing with customers.
• Hands-on experience in reviewing, updating or making changes to customer accounts.
• Able to handle returns and complaints effectively.
• Proven ability to determine answers and solutions quickly.
• Proven ability to work in face pace environment.

Desired Qualifications:

• Experience with the SAP.
• Experience in the industrial motor control industry.

Education and Experience:
High School diploma or general educational degree (GED) and 2 years customer service experience.
Compensation is $16.00 per hour.
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.