Catering to those who enjoy the golf and tennis lifestyle, Golf Apparel Shop Stores feature Perry Ellis International, LLC’s 5 major golf and tennis brands. This a one stop shop that offers a wide variety of the best our brands have to offer in men’s, women’s, and big and tall apparel. Golf Apparel Shop has the smart options you need to look and perform your best.
SUMMARY:
The Lead Associate’s primary function is to sell and promote Perry Ellis merchandise through execution of Perry Ellis customer service standards. The Lead Associate reinforces the Store Manager, ASM and Supervisors in ensuring the store meets its goals and standards in the areas of financial performance, customer satisfaction, and visuals.
RESPONSIBILITIES:
Customer Service Responsibilities:
- Consistently provides Customer Service to company standard and lead team.
- Generates maximum sales potential in accordance with the Perry Ellis customer service standards.
- Builds repeat customer base through excellent PE Loyalty Program data capture.
- Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers more effectively.
- Consistently fosters a positive store experience by treating all customers and staff members in a fair and consistent manner.
- Effectively maintains floor coverage; acknowledges every customer; treats customers with priority over assigned tasks.
- Demonstrates effective written and verbal communication.
- Manages time and prioritizes tasks.
Operational Responsibilities:
- The lead associate will step in when the supervisor/keyholder is not present.
- Keep merchandise filled to appropriate levels on the sales floor.
- Ensure the store is visually distinctive and appearance impeccably maintained.
- Minimize shortages through proper loss prevention procedures.
- Practices excellent customer service at all times in order to prevent possible theft.
- Demonstrates awareness of store sales plans and results.
- Follow all operational policies and procedures.
- Manage time and prioritize tasks.
- Demonstrate effective written and verbal communication skills.
Visual, Brand And Product Management:
- Supports execution of all pricing strategies.
- Supports the execution of store planograms.
- Supports and understands the company’s brand position.
- Supports replenishment of merchandise on the selling floor as needed.
REQUIREMENTS:
- Athletic apparel retail experience preferred.
- Energetic and positive attitude.
- 1-2 years of retail experience.
- Strong interpersonal communication and customer service skills.
- Customer service-oriented (outgoing, friendly, and personable with a positive attitude).
- Must be able to move and/or lift to 25 pounds.