Title: Production Support Business Analyst I
Location: Philadelphia, PA (Local candidates only)
Type: Contract-to-hire
Our client is seeking a Production Support Business Systems Analyst to support customer-facing applications. The BSA will have a basic understanding of key concepts and features of the subject matter and experience supporting web portals. The BSA will provide both technical and analytical support and, in gaining expertise, will make recommendations for solutions that may impact the overall design or capabilities within the portal.
The best candidate for this role is confident and can communicate with an executive-level audience. We are seeking someone who is outgoing with excellent communication skills as they will work with all audience levels. Adaptability and multitasking are critical for the success of this role. Must have the innate nature to work well under general supervision and work well independently.
Key Accountabilities:
- Production Support : Assess and research inquiries from multiple business areas for resolution. Assign and coordinate with IT areas and/or vendor support. Manage relevant communication and updates with impacted stakeholders. Assist in checkout of production releases as needed.
- System Support : Assist in developing processes and performing system administration tasks as needed.
- Project Support : Assist in determining requirements, impacts, developing documentation, procedures, and guides. Serve as an internal expert regarding use of the applications.
- ssist in documenting job process and aids.
Required Skills:
- Experience with health insurance, customer service, and ServiceNow or other ticketing systems are a plus.
- Experience interfacing with executive stakeholders.
- basic understanding of key concepts and features of the subject matter and experience supporting web portals.
- 2 to 3 years of BSA experience is required.
- Demonstrated analytical, technical, and problem-solving skills.
- Strong verbal and written communications skills.
REQ-001349