Qualifications
- Bachelor's degree in a human services or related field
- Experience and knowledge in the fields of HIV/AIDS, Mental Health, Chemical Addiction
and Homelessness required
- Ability to competently supervise employees and volunteers.
- Ability to accept supervision and work with a team of co-workers.
- Understand the delivery of Social Services and eligible benefits in relation to the above fields of knowledge.
- Ability to work well with clients of diverse cultural and socioeconomic groups; respects
confidentiality; able to work within ethical and legal parameters of social services
- Willingness to work in an environment with a flexible work schedule and in a team environment.
- Sensitive to the issues of homelessness, chemical addiction, and unemployment, racial/cultural diversity.
- Computer literate, including proficiency in the use of Microsoft products.
- Must be willing to support the mission of The Salvation Army.
- Must pass background checks, have a valid driver's license and meet the MVR driver's qualification.
- It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment, and also understood that the required Safe From Harm training program must be satisfactorily completed within the first thirty (30) days of employment.
Position Summary
This position provides supervision to the Housing Case Manager Team Housing Support/GRH and Transitional Housing. The Lead Case Manager will facilitate cooperation between housing staff (managers and advocates) and County case workers and will maintain positive working relationships with partner housing service agencies.
Additionally the Lead Case Manager will coordinate and implement a training curriculum for staff, including topics such as crisis response and cultural competency, establishing program goals, policies and procedures, statistics, program evaluation and quality improvement.
Essential Duties and Responsibilities
- Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.
- Adhere to the guiding principles of The Salvation Army's social services ministries as outlined in Faith In Action with an emphasis on intentional outreach in the area of pastoral care to those we serve.
- Ensure all employee performance evaluations are completed annually. Perform a review of each new hire after 90 days.
- Coordinate all case management services and ensure all residents are receiving skilled case management as appropriate to their level of need.
- Facilitate weekly case manager meetings to discuss case plans and offer consultation and feedback and facilitate referrals to our partner housing service agencies.
- Assist COD, Program Director and Business Director in hiring new case managers.
- Provide new case manager orientation.
- Participate in office and department meetings, and other continuing educational seminars as appropriate; participate in community meetings and networking as requested by the COD and / or Program Director.
- Work with regulatory groups for adherence to program standards.
- Represent The Salvation Army in interagency councils and other community groups.
- Understand and actively participate in promoting affirmative action and EEO efforts. This includes making affirmative hiring decisions; encouraging and facilitating protected class employees in promotional opportunities and the development and maintenance of a bias-free work and Program environment.
Strategic Direction
- Advise Program Director on program changes as observed by population trends and need.
- Work with the Housing Program Director to develop, plan and provide training to case managers and housing staff.
- Verify and maintain the reporting of statistical information.
General
- Assist with other departmental functions as requested (i.e. Disaster, special events, etc.).
- Other duties that are specified to the office as assigned by the Program Director.
- Manage and comply with all Government and program contracts.
- Perform all other duties as assigned or at management's request, which include the annual Kettle Campaign.
1010 Currie Avenue Minneapolis, MN 55403
Full Time, 40hrs/week
$20.33/hour
Working Conditions
There are normally no hazardous or significantly unpleasant physical working conditions, with the exception of the occasional emotional distress or turmoil (due to varying situations) with and between staff and/or clients. The duties and responsibilities of this position cannot be performed from home.
Bloodborne Pathogens Exposure Risk Level
Risk Level 2 - The tasks or activities conducted by Risk Level 2 would not normally involve anticipated exposure to blood or other potentially infectious materials however could result in such exposure in non-routine and/or emergency situations.
Physical Activities and Requirements of Position
Hearing
- Able to hear average or normal conversations and receive ordinary information.
Repetitive Motion
- Movements frequently and regularly required using the majority of the body.
Physical Strength
- Variety of Work; sitting approximately 50% of the time, with some prolonged standing, walking, bending, climbing
- Exerts up to 30 pounds of force occasionally.
Talking
- Especially where one must frequently convey detailed or important instructions, information, and ideas accurately, loudly, or quickly.
Travel
- The incumbent will be required to travel by personal vehicle, organization vehicle or other mode of travel as required supporting the mission of The Salvation Army.
Visual Abilities
- Average, ordinary, visual activity necessary to prepare or inspect documents.
Mental Activities and Requirements of Position
Mathematics Ability
- Ability to perform basic math skills, addition, subtraction, multiplication, division, fractions and percentages.
- Ability to prepare budgets
Language Ability
- Ability to fluently speak read and write in English.
- Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias.
- Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar.
- Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation and variation in word order; using present, perfect, and future tenses.
Reasoning Ability
- Ability to deal with a variety of variables under only limited standardization.
- Able to interpret various instructions.
Fair Chance Hire
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
Benefits
The Salvation Army offers a competitive benefits package including:
- Medical/Dental/Vision/Hearing
- Disability and Life Insurance
- Felixible Spending Accounts
- 403(b) Retirement Accounts
- Pension Plan
- Generous Time Off