Manager, Crew Scheduling

About EJM

EJM has been a pioneer in aircraft management and worldwide jet charter services since 1977. As a subsidiary of NetJets, we are part of the world's largest private aviation infrastructure, with unrivaled resources and operational stability. Our business is rooted in the core principles of safety, service, and integrity-principles that we deliver on daily for our customers and employees.

Purpose of Position

The Manager, Crew Scheduling is responsible for managing a tactical operations team to perform all aspects of crewmember planning, optimization, analysis and administration. This includes EJM dedicated crew programs and contract crew members.
The Manager, Crew Scheduling will participate in the implementation of a Crew Resource Management Program. This role will work closely with the leadership of the Flight Center Teams and various cross functional departments by providing ad-hoc reporting and analysis.

Tasks and Responsibilities

* Provide tactical oversight of the Crew Scheduling Team. Create and maintain daily and monthly schedules to ensure proper staffing levels.
* Participate in the new hire process and develop initial and recurrent training program.
* Utilize developmental leadership practices to ensure employees are properly trained on their day-to-day responsibilities. This includes developing policy and procedures, monitoring progress against goals, and resolving escalated issues.
* Grow and develop employees to meet the current and future needs of the business. Enhance technical skills and business competencies of team by establishing and monitoring individual performance, providing ongoing feedback and improvement suggestions.
* Assure all scheduling functions are completed accurately, timely, and in accordance with federal regulations.
* Responsible for managing and evolving the tactical and strategic models used to efficiently administer the crewmember workforce. Assure that forward looking metrics are maintained and that crewing forecasts continue to evolve based on data. Keep the organization aware of potential resource constraints.
* Develop improved tools, processes, training, automation, and migration of old platforms to new integrated ones.
* Serve as subject matter expert and departmental resource. Providing support, technical leadership, and direction on all departmental activities.
* Support the department while aligning with Flight Center and company goals.
* Reviews case management documentation. Effectively present information and respond to questions from groups of managers, clients, and customers.
* Writes technical reports, business correspondence, and procedures manuals.
* Vendor management responsibilities.
* On call duties are expected 24/7/365

Education Bachelor's in Aviation or Business Years of Experience 6-8 years of experience Core Competencies Attitude Communication & Listening Skills Delivers an Exceptional Service Experience Ensures the Safe Operation of Flight Initiative Interest in Company & Position Knowledge of Specific Job Skills Leads Flight Department Success Maintains Proficiency and Compliance Related Education or Training Related Job Experience Knowledge, Skills, Abilities and Other (KSAOs)

• Proven ability to develop, mentor and manage individual contributors in operational accounting functions
• Process re-engineering/improvement background is ideal
• High emotional intelligence to facilitate tactical leadership is desired in this goal-oriented management role
• Detail management, organizational skills, ability to multi-task and prioritize in a fast-paced environment
• Strong statistics, analysis and operations background
• Ability to manage projects from inception to completion
• Computer proficiency with Microsoft Office products (Word, Excel and Access)
• Excellent communication, interpersonal and customer service skills. Preference for experience in customer-facing roles
• Curiosity driven mindset
• Proven track record of advancing an organization through process efficiency and effectiveness

How EJM Supports You

At EJM, we believe that how you do something is as important as what you do. That's why we foster a collaborative company culture, where leadership is accessible, employee opinions are valued, and relationships matter. We encourage employee growth, recognize the importance of work-life balance, and take pride in being a career destination.

To ensure our employees are taken care of at work and at home, we offer a comprehensive package of premium benefits, including:

• Competitive pay
• Medical, dental, and vision insurance, available with no monthly premiums
• 401(k) plan, with 61% of every dollar you contribute matched by EJM
• Health savings account (HSA)
• Flexible spending accounts (FSA)
• Prescription drug benefit plan
• Life insurance and AD&D benefits
• Company-paid short-term disability
• Long-term disability
• Legal plan
• Pet Insurance
• Paid Time Off

Executive Jet Management is an equal opportunity employer.
To ensure a safe environment, we conduct pre-employment drug screening and background checks.