Executive Account Director

A Modifly Executive Account Director is adept at agency account management, media agency expertise, and people leadership; as leader of our nimble account team. As the Executive Account Director, you will play a pivotal role in managing and enhancing client relationships, driving business growth, and ensuring client satisfaction.

Responsibilities:

• Business Development: Expand existing client relationships and identify new opportunities for business growth.
• Delivery Management: Ensure all work is delivered on time and within budget.
• Quality Assurance: Maintain high standards for deliverables and oversee quality control across departments.
• Resource Utilization: Manage Account team utilization, ensuring alignment with billable expectations.
• Strategic Staffing: Lead organizational structure and staffing initiatives to meet project demands.
• Client Relationship Management: Build and maintain positive, long-term client relationships, serving as a key interface.
• Team Capabilities Roadmaps: Develop and execute strategic plans for growing team capabilities and positioning existing services.
• Department Leadership: Drive team success through goal setting, performance feedback, onboarding, and continuous mentorship.
• Executive Presence: Demonstrate thought leadership and represent the organization in local communities, exhibiting executive gravitas.
• Internal Motivation: Foster a positive team culture and strong relationships within the Executive Leadership Team.
• Hands-on Collaboration: Actively engage in tasks at various levels when needed, utilizing comprehensive department knowledge.

EAD specific responsibilities:

• Client Satisfaction & Net Promoter Score (NPS): Develop strategies to ensure high client satisfaction, monitor and improve NPS, and address client feedback promptly.
• P&L Growth: Collaborate with the executive team to set and achieve revenue and profit goals, identify growth opportunities within accounts, and drive revenue through upselling and cross-selling.
• Internal Voice of Client: Act as the client’s primary advocate within the organization, ensure clear communication of client needs, and provide insights based on feedback and market trends.
• Team Management: Lead and mentor the Account team to foster a high-performance, collaborative culture, set performance expectations, and develop training programs.
• Strategic Planning: Contribute to overall business strategy by providing input on market trends, competition, and client needs.
• Local Development: Lead internal culture development in the San Diego market and drive client growth and development within the local market (San Diego preferred).
• Executive Interface: Ensure every client has proper relationship mapping to Modifly, including top-to-top relationship establishment.

Requirements:

• 12+ years of experience in an agency environment in roles related to sales, growth, business development and/or account management, with at least 5 years in a leadership role.
• Proven experience in a senior client management role within the media agency industry.
• Strong understanding of paid media strategies and services.
• Demonstrated success in driving revenue growth and achieving P&L targets.
• Excellent communication and interpersonal skills.
• Leadership experience with a track record of building and managing high-performing teams.
• Strategic thinking and the ability to contribute to the overall business strategy.
• Bachelor’s degree in Business, Marketing, or a related field.

Additional Information:

• Candidates must be located near Cincinnati or Chicago.
• Full benefits (healthcare kicks in day 1 of employment).

This role will be compensated via base salary, based on experience and location.