Company:
ObjectWin Technology
Location: Omaha
Closing Date: 28/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: CB Fulfillment Tech
Location: Omaha, NE
Duration: 06 Months
The CB Fulfillment Tech is responsible for configuring aggregate devices, routers, optical access, NID and/or DWDM equipment that carries video, data, and/or telephony traffic. Utilizes various applications for implementation, service, test and acceptance (Remedy, Procomm Plus, Secure CRT, WebZing, Client.) CB Installation
Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG - Engineering CB Access
Required
Preferred
Location: Omaha, NE
Duration: 06 Months
- The individual is needed to start as soon as selected.
- Below is a list of standard tools needed for this role. There could be some additional tools identified once they start but this would be a good place to start. We could potentially supply some of these if they don't have everything.
- Cordless Drill with assorted bits
- Phillips and Standard Screw Drivers
- Assorted Nut Drivers
- Wire Strippers
- Crimping Pliers for DC wire terminations
- Needle Nose Pliers
- Electrician Scissor/Snips
The CB Fulfillment Tech is responsible for configuring aggregate devices, routers, optical access, NID and/or DWDM equipment that carries video, data, and/or telephony traffic. Utilizes various applications for implementation, service, test and acceptance (Remedy, Procomm Plus, Secure CRT, WebZing, Client.) CB Installation
- Under supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC.
- Initially activates electronics by powering up the equipment via 48V or AC to ensure service.
- Loads configuration from Engineering work package on customer premise equipment.
- Performs customer CPE testing on-site.
- Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
- Coordinates equipment pick up with boundary partners.
- Creates, updates and closes Remedy tickets and coordinates with change control as needed.
- Plans daily route, requisitions equipment and supplies and stocks vehicle.
- Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
- Complies with all safety procedures and policies.
- Identifies and sorts equipment needed for work orders.
- Configures CPE in warehouse prior to installation at customer premises.
- Ensures appropriate iOS upgrade is applied.
- Performs basic functional testing of equipment to eliminate out of box failures.
- Follows labeling standards for labeling all equipment, terminal ID (TID), circuit tags, cabling required for the job.
- Pre-stages equipment per work order in preparation for installation at the Fulfillment Stage Center.
- Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
- Assists with initial turn-up of CPE equipment.
- Performs other duties specified by FE&O Leadership
- Tests and verifies services in conjunction with the install team.
- Performs AS-BUILTS to Access Engineering, Design and Construction
- This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG - Engineering CB Access
Required
- High School Diploma, GED or related experience
- 1+ year experience in a related field (e.g. technical support, installation and maintenance).
- Working knowledge of IP, Ethernet, SONET, DWDM, Video and telephone technologies.
- Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
- Valid local State Driver's License and driving record that meets Cox standards
Preferred
- AA/AS degree or Technical Certification in related discipline desired (Technical Operations)
- 1 year experience in troubleshooting layer I, II & III networks
- Prior commercial installation experience; technical support experience
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ObjectWin Technology