GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. We’re continually seeking top talent that are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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About NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.
With a combined fleet of 29 ships with approximately 60,000 berths, these brands of NCLH offer itineraries to more than 490 destinations worldwide.
The Company has 8 additional ships scheduled for delivery through 2027, comprising approximately 24,000 berths. The combined brands of Norwegian Cruise Line Holdings currently employ over 31,000 shipboard crew from more than 110 different countries.
As our company adds new destinations, itineraries and ships, there are wonderful opportunities for new crew to join our family!
Position Summary / Essential Functions
This is a job onboard a Cruise Ship.
The Cruise Director is the leader of the Entertainment Department, managing diverse team members, impacting guest satisfaction using personality, talent, and language ability to communicate and entertain, from small to large social events and on the main stage.
Working with the General Manager and the onboard division heads, the Cruise Director is responsible for creating, developing, implementing, and supervising of all guest activities and entertainment onboard the ship . Must be able to incorporate company policies while encouraging and modeling a spirit of teamwork and harmony in the division. Cruise Director must also assist in promoting all revenue areas.
- This role is the division head for the Entertainment/Cruise Programs Department onboard the ship. All staff members in the Cruise Programs, Production/Theater, Musicians and Guest Entertainer divisions report directly and through Managers and Supervisors to him/her.
- He/she is directly responsible for the programming and scheduling of all the entertainment, recreational and social activities. He/she establishes and maintains the standard of the social environment onboard.
- He/she needs to effectively perform in the capacity of master of ceremonies, and to continually train his/her staff to improve their stage work and social capabilities.
- To control, monitor and justify all entries against his/her budget, with the assistance of the Assistant Cruise Director.
- He/she needs to providing feedback to all staff members/entertainers in terms of their overall job performance in a manner that promotes an atmosphere of teamwork and working toward the common goal of guest satisfaction.
- Responsible for the overall quality of “onboard” TV programming.
- He/she must be able to support and promote company policies and procedures while communicating the needs and concerns of his/her shipboard staff.
- Problem solving and conflict resolution fall under the direct responsibility of the Cruise Director following shipboard guidelines and under the direction of Senior Management.
- Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
- Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
Qualifications / Requirements
- Must be able to plan, program and implement new entertainment activities.
- Minimum of five to seven years previous shipboard management or supervisory experience including social, recreational and entertainment activities is required.
- One year experience in budget planning and accounting procedures is required.
- Intermediate verbal and writing skills in at least one other language such as German, Spanish, French or Italian is preferred.
- Advanced level English verbal and writing skills, including the proper use of English grammar is required.
- Intermediate to Advanced skills in typing and computer software skills (Microsoft Word, Excel, PowerPoint, Outlook).
EDUCATION
- Bachelor’s Degree or foreign equivalent in a hospitality related discipline is required.
ATTRIBUTES
- Stage experience and “stage presence” a must.
- Extrovert, quick and critical thinker, witty, personable, and articulate.
- Must be service oriented.
- Passionate about hospitality and customer service driven.
- Must have a professional appearance and good hygiene.
- Respect for all co-workers and guests.
- Pride in your work by creating positive energy, excitement and fun.
- Able to work 7 days a week.
Norwegian Cruise Line
With 18 world class vessels, including the newest, Norwegian Prima, Norwegian Cruise Line has one of the most nimble and contemporary fleets in the industry. Fourteen ships are divided among five different classes, including the Sun, Dawn, Jewel, Breakaway and Breakaway Plus Class. Norwegian Epic, Pride of America and Norwegian Spirit are in their own classes, adding to the brand's variety of vessels. Following the Breakaway Plus Class, the most innovative and successful class in the Company's history, Norwegian Cruise Line announced in 2017 the next generation class of ships with Prima Class. The Company welcomes 6 ships from 2022 to 2027. The new class will build upon the brand's legacy of freedom and flexibility found across its fleet and feature a host of cutting-edge designs that will further elevate its already award winning guest experience.
Oceania Cruises
Oceania Cruises is the World's Leading Culinary - and Destination-Focused Cruise Line. The Finest Cuisine at Sea ®, Destination Specialists and Small & Luxurious Ships are the pillars that define Oceania Cruises' five-star product, positioning the line as the cruise company of choice for travelers seeking a truly refined and casually elegant travel experience. Featuring a fleet of small, luxurious ships, Oceania Cruises offers a vacation experience renowned for its gourmet culinary program inspired by Master Chef Jacques Pepin and its array of destination-rich itineraries spanning the globe. Seasoned world travelers are drawn to Oceania Cruises' diverse voyages, which call on more than 400 ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas. Oceania Cruises will welcome the stunning new Vista in summer 2023.
Regent Seven Seas Cruises
Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience® for over 25 years. Carrying no more than 750 guests, the line's spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor® and Seven Seas Voyager® - form the World's Most Luxurious Fleet and explore more than 450 immersive destinations globally. Offering Unrivaled Space at Sea ™ , guest enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces. The Team at Regent Seven Seas Cruises is currently preparing for the debut of Seven Seas Grandeur® in summer 2023.
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.