TES Veterinary Customer Service Representative

Position Details
Position Information
Requisition Number
TES2537P
Home Org Name
Clinical Sciences
Division Name
College of Veterinary Medicine
Position Title
TES Veterinary Customer Service Representative
Estimated Hours Per Week
20-40
Anticipated Length of Assignment
1 year
Job Summary
This is an ongoing job posting that will be filled as the need arises.
The College of Veterinary Medicine is hiring a TES Veterinary Customer Service Representative . This role will be responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, direct incoming phone calls, and provide support to veterinary team. Processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.
Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:

• Assistance in the place of a regular employee who is absent for a specified period of time
• Additional assistance during periods of abnormal or peak workloads
• Assistance with special projects
• Seasonal work
• Emergencies

If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.
AU student employees are not eligible for TES.
Essential Functions

• Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics.
• Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival.
• Communicates frequently with the clinical team regarding patient/client needs and expectations.
• Receives and screens telephone calls.
• Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes.
• Determines appropriate course of action, referral, or response.
• Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
• Discharges clients in a timely and appropriate manner.
• Addresses any past accounts or financial follow-ups.
• Confirms client does not have any further clinical questions.
• Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed.
• Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.

Minimum Qualifications

• High School Diploma or equivalent

Expectations:

• Medical Office Experience

Desired Qualifications

• Experience in a referral veterinary practice is highly desired.
• Excellent written and interpersonal communication skills, including public speaking skills and customer service skills
• Experience with medical software such as an electronic medical record, practice management software (UVIS, Cornerstone, etc.), scheduling system, billing system, etc.
• Education beyond the high school diploma or equivalent from an accredited institution is desired.
• The successful candidate will possess excellent stress management and critical thinking skills.

Posting Detail Information
Salary Range
$14.00 - $16.00/hour based on experience
Work Hours
Typical shifts Monday-Friday 7:30AM-4:30PM with some flexibility required. Total hours per week are flexible based on availability.
City position is located in:
Auburn
State position is located:
Alabama
Posting Date
09/19/2024
Closing Date
EEO Statement
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.
Special Instructions to Applicants
Quick Link for Internal Postings