Franciscan Outreach is a leading provider of homeless services in Chicago. We operate as a system of support for those who are marginalized and experiencing homelessness. We empower people to gain the stability they need to transition into permanent housing. Grounded in the Franciscan tradition, we serve everyone regardless of their beliefs, and we do not conduct or require participation in religious services. We are committed to working together as an inclusive community that promotes equal treatment and opportunity for all. We strive to create a caring, safe, and supportive community that embraces and uplifts everyone, especially our most vulnerable neighbors.
The Associate Director of Programs will play a key role in the Franciscan team and is responsible for managing all the agency’s programs and delivery of supportive services. He/she will ensure service delivery models, client deliverables, and programmatic outcomes are aligned with the agency’s mission vision, strategic goals, and values while adhering to the harm reduction model's and trauma-informed care's core tenets. He/she ensures that the supportive services operate efficiently and effectively according to best practices. Provides management over all supportive service staff members, interns, and volunteers; analyzes performance, implements corrective action, and prepares necessary internal and external reports. He/she will be the liaison between Franciscan Outreach and external agencies about program(s) under his/her authority. The Associate Director of Programs will provide ongoing, proactive management of programs and staff members under his/her supervision.
Essential Duties & Responsibilities
Program Supervision and Oversight (60%)
- Provides one-on-one supervision to assigned staff, including those who supervise other staff; documents all supervision activities
- Oversee all supportive services delivery, including case assignment, scheduling meetings and events, distribution of assistance, eviction/discharge prevention, client grievances, etc.
- Direct and oversee Quality Assurance activities
- Manage relationships with Franciscan Outreach partner agencies
- Responsible for staff recruitment, hiring, onboarding, and performance management including disciplinary action as needed
- Oversee placement for social work and/or psychology interns, including the creation of intern job descriptions, screening, and placement of intern candidates, clinical and task supervision, evaluation, etc.
- Coordinates with organizational leadership and the case management team to develop internship opportunities that add value to the organization.
- Responsible for management of program budgets under span of authority
- Represents Franciscan Outreach at external meetings, presents at conferences or other events as requested by the Executive Team
- Has on call responsibilities for nights and weekends
Direct Client Services (10%)
- Responds to client crises, provides crisis intervention including petitions for involuntary hospitalization if necessary.
- With assigned staff, facilitates intervention plans with clients to prevent loss of housing or other negative outcomes
- Conducts client satisfaction surveys and manages the process to ensure the program is monitored and participants have a voice in the program process
Training and Consultation (10%)
- Provides training and consultation for staff with supervisory responsibilities to ensure that all program staff receive appropriate support and oversight within a reflective supervision model
- Provides regular training case managers, interns, and other staff on topics related to mental health and mental illness, trauma and trauma informed care, motivational interviewing, and various clinical frameworks to support excellent case management.
- Consults one-on-one with assigned staff around behavioral health concerns and supports case managers in providing services in a way that is consistent with Franciscan Outreach values and best practices.
Program Development (20%)
- Develop relationships with community agencies throughout Chicago to enhance the service offerings for Franciscan Outreach clients
- Build partnerships and linkages, and identifies opportunities for collaboration, including co-located services when possible
- Obtains documentation of match via partnerships and in-kind services
- With Deputy Director, uses program data and stakeholder feedback to develop new strategies and programming to support Franciscan Outreach’s mission
Other Responsibilities
- Uses email and other technologies to communicate with staff and others and to efficiently complete work assignments
- Protects the organization's value by keeping information confidential
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks, participating in professional organizations
- Perform other duties and attend other meetings and events as assigned
Qualifications:
Education, Certification, License
- Master’s in social work, Psychology, or Counseling
- LCSW or LCPC preferred
- Reliable transportation, a valid driver’s license and proper insurance are necessary as use of a personal vehicle is required.
Experience
- Five years minimum of clinical experience working with people experiencing homelessness, people living with serious mental illness, and/or other vulnerable populations
- Three years minimum of supervisory or program management experience, including experience managing multiple programs
Job Type: Full-time
Pay: $67,000.00 - $78,000.00 per year
Benefits:
- 403(b)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Supervising experience: 3 years (Required)
- Program management: 3 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Chicago, IL 60607 (Required)
Ability to Relocate:
- Chicago, IL 60607: Relocate before starting work (Required)
Work Location: Hybrid remote in Chicago, IL 60607
#J-18808-Ljbffr