Extra Help - Customer Service Assistant - Dialysis

Extra Help - Customer Service Assistant - Dialysis
This Position is temporary, non-benefits eligible, and is limited to 900 hours.
Hiring Department : Dialysis
Location : Chicago, IL USA
Requisition ID : 1027847
Work Schedule :
Hours per Week :
Shift :
# of Positions : 1
Workplace Type : On-Site
Posting Close Date :
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.
Description:
Position Summary
Under direct supervision, performs basic customer service functions, including information services, initial documentation of problems/complaints, payment processing and assistance with the departmental customer satisfaction and performance improvement programs.
Duties & Responsibilities

Characteristic Duties and Responsibilities:

Responds to routine inquiries related to departmental function, personnel and scope of services. Enters/retrieves information from electronic/manual data systems.

Files various materials/documents in alphabetical, chronological or numerical order for the dialysis and the division of Nephrology. Prepares new file folders and print labels as required.

Manages call intake for the department; routes calls and messages appropriately and efficiently. Assists other staff with office reception and related support.

Performs data entry and related computer work assignments reviewing for clarity and accuracy, for Dialysis and the Division of Nephrology. Assists with unit surveys, data collection and data entry functions.

Distributes information related to departmental activities, policies, and other material to other affected departments.

Consults with related departments in order to coordinate patient schedules. Collects and verifies preliminary customer information in order to expedite delivery of services.

Customer Satisfaction:

Treats patients/families, staff, students and visitors with respect and dignity. Conducts basic level assessment of customer service needs and makes arrangements to ensure needs are met.

Collaborates with other staff to identify, promote and provide positive learning experiences for patients, staff, guests and students.

Utilizes established communication channels/chain of command to escalate or resolve patient care problems.

Perform other related duties and participate in special projects as assigned.

Qualifications:
Minimum Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the following categories:
   1. college coursework in any discipline as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor's degree (120 semester hours) equals three (3) years (36 months)
   2. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Preferred Qualifications
1. Ability to communicate effectively in verbal and written form
2. Excellent interpersonal/public relations skills
3. Knowledge of customer service protocols, including complaint management and customer satisfaction techniques
4. Skill in use of word processing and other appropriate software products and applications
5. Knowledge of standard office policies and procedures
6. Ability to prioritize work processes and functions to meet established deadlines
7. Basic knowledge of interdepartmental relationships and established "chains of command" for problem resolution
8. Basic knowledge of quality improvement concepts
9. Ability to recognize the needs, behavioral attributes, and physical characteristics of a variety of customer groups served
10. Ability to work effectively and pleasantly with patients, physicians, nurses, administrative, and support staff.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation