ServiceNow Senior Business Analyst

Job Family

SAAS/PAAS/Cloud Consulting

Travel Required

Up to 25%

Clearance Required

Ability to Obtain Public Trust

What You Will Do

As a ServiceNow Sr. Business Analyst, you'll work directly with the ServiceNow project team to define client requirements and translate them into the creation of epics, user stories with acceptance and testing criteria. You'll work with the Architect to ensure the solution is technically feasible, identify areas to reduce implementation efforts and help configure the solution. Your role will interface with the client to report on the progress of the development while supporting training, testing and change management activities.

What You Will Need

1. 4+ years of experience of eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution
2. Ability to develop and execute test scripts during User Acceptance Testing (UAT) with application end-users
3. Ability to develop strong on-site and remote team and client relationships
4. Excellent verbal and written communication skills including presentation skills
5. Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
6. Experience implementing systems using the Agile methodology
7. Ability to obtain a Secret security clearance
8. BA or BS degree or equivalent experience
9. US Citizen

What Would Be Nice To Have

1. Certified Systems Administrator (CSA) or other ServiceNow certifications
2. Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master
3. The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.
4. MA, MBA or MS degree

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

1. Medical, Rx, Dental & Vision Insurance
2. Personal and Family Sick Time & Company Paid Holidays
3. Parental Leave
4. 401(k) Retirement Plan
5. Group Term Life and Travel Assistance
6. Voluntary Life and AD&D Insurance
7. Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
8. Transit and Parking Commuter Benefits
9. Short-Term & Long-Term Disability
10. Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
11. Employee Referral Program
12. Corporate Sponsored Events & Community Outreach
13. Care.com annual membership
14. Employee Assistance Program
15. Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
16. Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.