The Duty Operations Manager’s role is to improve flight safety via active weather monitoring, flight operations and flight following support, crew communications, and crew decision making. The Duty Operations Manager must be able to adapt to rapidly changing conditions, make timely and informed decisions, and always keep safety at the forefront. The Duty Operation’s Manager will have the ability to initiate the emergency response plan, suspend flight operations with input from the Flight Operations Department, restrict flight activities, and act as a safety advisor to all flight crews.
Duties/Responsibilities
- Designated Emergency Response Manager on-duty
- Ensures:
- Activates Emergency Response call-tree and checklist when an incident or accident occurs
- Ensures regular updates are communicated to all stakeholders in an agreed format and timelines
- Fully trained on Flight Schedule Pro (FSP) and utilizing the system ongoing while on shift
- Assisting PIC with making go/no-go decisions
- Reviews student log for proper solo endorsements for student’s solos
- Ensures the flight Ops team audits certificates and documents on file in FSP for students and Instructors
- Ensures TCO compliance in the dispatch processes
- Process training records for solo activities and FAA check rides
- Review crew flight plan
- Review weight & balance and performance data
- Reports on key operational metrics (for example but not limited to: cancellation numbers and rationale, no-shows)
- Coordinate and communicate with maintenance regarding squawks, aircraft availability, stranded aircraft and crew ensuring a robust communication process and hand-over to the next shift where applicable
- Work in coordination with maintenance to ensure aircraft utilization is adhered to by the dispatch desk
- Flight following responsibilities:
- Monitoring weather and NOTAMS
- Monitoring do back times
- In coordination with the Chief of Standards, develop a policy for radio communication at the dispatch desk, maintenance, and flight crew
- Ensuring policy covers operational safety and the incumbent is responsible for the execution on a shift basis
- Supervision of the dispatch/Flight Operations Specialists
- Is responsible for staff schedule and supervises the teams activities and processes
- Supervises the flight crew standby list to ensure maximizing capacity opportunities when aircraft become available
- Resolves FRAT and mitigates and collaborates with crew on reducing flight risks
Qualifications
Minimum Requirements
Experience
- 1+ years of management experience
- 2 years of dispatch experience
- Dispatch Certification
Education
- Bachelor’s degree Preferred (i.e., Aviation, or Business Administration)
- Dispatch Certification
Essential Knowledge, Skills, Behaviors
- Excellent listening, oral and written communications skills.
- Customer service oriented
- Strong problem solving and analysis skills
- Proficiency with Microsoft Office products, and aviation scheduling systems.
- Knowledge of Aviation regulations, policies, procedures, and best practices.
- Knowledge of United Airlines policies, procedures, and standards.
- Ability to think strategically and translate concepts into actionable items.
- Courage to make key decisions and advise leadership with professionalism & poise.
- Comfortable working in ambiguous situations.
- Strong ability to use data & analytics; determine key decisions and identify actions for best results.
- Build strong partnerships across the business areas, operations, standards, safety, student services, and United Airlines.
- Commitment to the company culture as a subsidiary of United Airlines and valuing the Core4.
- Outstanding attention to detail, organizational skills, valuing compliance & ethical behavior, governance & controls, and adhering to company and financial policies.
EEO Statement: Westwind School of Aeronautics, Phoenix, LLC, dba United Aviate Academy (UAA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind - All employment decisions at UAA are based on business needs. We are committed to recruiting, hiring, and promoting job applicants and employees without regard to race, religion or belief, color, national, social or ethnic origin, ancestry, sex (including pregnancy), age, physical, mental or sensory disability, genetic information, HIV status, sexual orientation, gender identify and/or expression, marital, civil union or domestic partnership status, or any other status protected by laws or regulations. Decisions on employment and promotions are based solely upon an individual’s qualifications, with reference to the responsibilities and skills required of the position for which the individual is being considered.