LEGENDS
Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.
THE ROLE
The licensing team director is responsible for training and managing licensed coordinators and account managers. The licensing team director is responsible for executing orders to ensure the customer experience is as smooth as possible to aid in business growth and retention. The licensing team director oversees customer orders from start to finish ensuring completion, accuracy, and customer satisfaction. The licensing team director is responsible for overseeing a specific sector of growth within the business and creating a plan to achieve budget goals.
Essential Functions
The licensing team director plays a vital role in the company. Other duties may be assigned to meet business needs. The essential duties and responsibilities of the position include:
- Supervises one or more account managers
- Business travel to include upkeep of current and new business (Estimate 10-20 trips per year)
- Develops budget plans and growth strategy for their specific business sector
- Trains new account coordinators on all necessary company platforms and processes
- Provides input and support to outside and inside sales representatives
- Directly coordinates sales and opportunities for sales
- Maintains licensing agreements and upholds the directions outlined within them
- Provides direction and supervision to licensing department by managing their performance, and maintaining appropriate staffing levels through recruitment, selection, and retention activities
- Handles contracts and bids for personal customer base, estimated 10-20 accounts
- Quotes product based on customer specifications
- Orders product based on customer requests
- Completes art sheets required prior to an item being prepared for production
- Inputs customer orders into invoicing system
- Reviews customer billing and invoicing prior to it being submitted to the customer
- Reviews and updates quarterly WIP reports and submits to Vice President of Licensing
- Provides customer support regarding orders, returns, shortages, damages, and back ordered products
- Meets with customers to determine their needs and advise them on how ADPRO can help meet those needs
- Attends outside sponsorship events
Qualifications
Based on the essential duties and responsibilities of the position, the licensing team director should have a number of professional skills and abilities:
- Exceptional interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients
- Sound organizational, records management, time management skills, and attention to detail
- A bachelor’s degree
- A minimum of five years of experience in a similar position, or
- An equivalent combination of education and experience
Compensation
Salary Range: $80,000-$100,000
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On site
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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