Supply Chain Operations Support

Location: Houston, TX

Salary: $50k - $60k per annum

Job Type: Fulltime, Permanent

Benefits

• Up to 15% bonus
• Private Medical Cover
• 401k
• Social Events
• Holiday- 25 days per year plus your Birthday and Bank Holidays
• Hybrid working (2 days WFH)

Job purpose

To support the Supply Chain Department in coordinating the day-to-day tasks of the

Supply Chain Fulfilment and Planning teams. Ensuring the efficient and cost-effective fulfilment of all customer & supplier requirements, and delivery of

outstanding customer service at all times.

Key responsibilities

• Process and manage customer orders, working closely with nominated 3PL’s to ensure order accuracy and on time deliveries to all customers, ensuring all orders are communicated to the 3PL according to agreed schedule and lead times
• Process range of systems transactions to deliver high levels of stock accuracy
• Arrange import/export documentation to/from Canada, UK, Australia as required, coordinating with our freight agents and 3PL’s to ensure compliance and smooth movements of goods
• Frequently liaise with customers and suppliers responding to their enquiries,

resolving delivery or price queries, keeping a log of all issues and current status

• Work closely with internal and external stakeholders to assist in stock and demand management, aligning with third party warehouses and repackers
• Look for opportunities to mitigate costs, do things more efficiently and anticipate any issues that may arise in the future, communicating these to the relevant stakeholders
• Undertake any other duties which may from time to time be assigned

This job description is not intended to be either prescriptive or exhaustive but is issued as a general framework at the time of writing.

Person Specification

• Customer Service experience
• Supply Chain, Logistics or Distribution experience
• Stock/Inventory Management
• Microsoft Business Central experience referred, but not essential
• Basic Import-Export experience preferred, but not essential

Knowledge and skills

• Intermediate IT skills: Outlook, Excel, Word & PowerPoint
• Working with ERP systems (MS Dynamics / SAP etc.)
• Excellent verbal & written communication skills
• Good organisational skills
• Strong attention to detail
• Ability to prioritise workload, multitask and work to deadlines
• Ability to work on own initiative, and with multiple stakeholders
• Flexible to take on extra and varied tasks when required
• Enjoy working in a fast-paced environment
• Pro-active and quick thinking on solving problems
• Have a positive attitude with a strong passion for what you do