Job DescriptionCustomers rely on Oracle Cloud Infrastructure (OCI) to power their business as they tackle some of the world’s biggest challenges. We’re looking for Senior Site Reliability Developers/Engineers who would be responsible for Advanced Operations (AO) and critical issues of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide critical issue support to a wide range of complex production environment problems related to immense growth, scaling, using the cloud, extremely high performance, and high availability requirements.ES2Career Level - IC3ResponsibilitiesYou will be working in Advanced Operations (AO) on the Site Reliability Development/Engineering (SRD/SRE) team for US Gov Operations with shared full stack ownership of a collection of services and/or technology areas.Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the critically important stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability.Partner with development teams and Point Operations (PO) in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles.You will act as ultimate point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). This role will allow you to apply a deep understanding of service topology and their dependencies required to solve issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.Requirements:U.S. CitizenshipBachelor’s Degree in Computer Science or other STEM related fields, and/or equivalent professional experience and demonstration of consistent career growth. (M.S. an advantage)Experience with Linux (or any UNIX OS) System Administration, Networking, Storage, Compute and Virtualization. (Certifications in CCNA networking, Virtualization, or UNIX OSs an advantage)Strong familiarity of cloud concepts, platforms, distributed systems, and networking.Strong Cybersecurity awareness/experience (e.g. CompTIA Security+, CISSP, all advantages)Experience in participating and leading incident bridges.Customer obsession, passion for delighting customers.Experience in cloud technical support, operations, NOC or similar is preferred, but not required.Demonstrable ability to quickly learn new technical domains and then train others.What we’ll offer youA competitive salary with exciting benefitsFlexible and remote working so you can do your best workLearning and development opportunities to advance your careerAn Employee Assistance Program to support your mental healthEmployee resource groups that champion our diverse communitiesCore benefits such as medical, life insurance, and access to retirement planningAn inclusive culture that celebrates what makes you uniqueShift Format:This role is a Monday through Friday core hours role; will involve working on-call shift rotations for escalated incident management 10-15%(max) (i.e. on-call support on 50 days) of a calendar year based on a 40-hour work week, including nights, weekends and public holidays.The role involves working 5 days a week (40 hours) and one additional on-call time on an every-two-months basis. You will be assigned to a shift rota at most once every two months.Overtime is not generally expected in this role, there may be extreme exceptions for on-call or overtime duties rarely and exclusively based on business needs.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $79,000 to $158,200 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee/Spouse/Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer
