Project Analyst UX and 508 ****This job requires onsite 3 days a week Woodlawn MD****
110 K Salary great Benefits
• Minimum of 4 years' experience supporting special IT projects and managing their end-to-end lifecycle.
• Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.
• Minimum of 3 years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software.
• Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently.
• Excellent teamwork and interpersonal skills.
• Excellent written and verbal communication.
• Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 5 years related experience in lieu of a degree.
• Must be able to obtain and maintain a Public Trust. Contract requirement.
*** Selected candidate must be willing to work on-site at least 3 days a week.
Required
• Minimum of 3 years' experience testing both hardware and software, ensuring that systems are functioning properly.
• Minimum of 3 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
• Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.
• Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.
• Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.
• Ability to write technical documentation and plain language documentation dependent on audience.
• Self-motivated, task-driven, and able to quickly learn new skills.
• Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)
DESIRED
• Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)
• Understanding of UX and user research methodologies
• Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)
• Support and troubleshooting of mobile devices (Android, iOS)
• Understanding of 508 and accessibility compliance
• Previous work experience in federal government
• Understanding of agile framework and full life-cycle software development methodologies
• Other Certifications (optional, but preferred): CompTIA, Project management certifications (PMP, CAPM, PMI).