Key Account Manager

Qualifications

• You Have 1-3 years experience in an account management role
• Experience achieving revenue and retention metric goals
• Expertise in contract and pricing negotiations with external senior partners
• Experience conducting requirements gathering with multinational customers, recommending solutions, informing business cases for feature development with products teams, and balancing expectations for both parties
• Experience supporting go-to-market efforts for new products or customer segments without a playbook
• Expertise in client-facing discovery and consultation, resulting in selling through multi-channel and product solutions that meet business need

Responsibilities

• As a member of the Account Management team, you will help define and iterate our approach to maximizing Raydiant’s revenue potential within its largest customer base
• The Key Account Manager builds strong relationships at senior levels of multiple touch-points in the organization, understands how to gain consensus and organizational momentum, drives to the initial sale and continues to nurture client relationships post-sale to grow the business
• You will be well-versed in working with senior decision makers, including C-level executives, IT, finance and operations
• You will have experience managing complex projects with multiple stakeholders on behalf of global customers, inclusive of global deal negotiation, contracting and technical solutioning
• You will work in collaboration with product, engineering, finance, customer success, marketing, legal and sales to ensure successful growth of our most strategic accounts
• Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within global enterprise grade organizations
• Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management
• Develop a playbook to expand Raydiant’s platform across all franchisee locations
• Discover challenges and aspirations with customers, using Raydiant's platform and product portfolio to grow their success through up-sell and cross-sell opportunities
• Partner with sales peers to establish and grow newly on-boarded, high-value customers, identifying patterns of success in repeatable strategic and technical solutions used to improve market development
• Be the "voice of the seller" curating analysis of product performance from your managed book and providing relevant feedback for Raydiant’s product roadmap
• Seek opportunities to remove roadblocks and establish new processes, such as cross-functional workflows, for both your sellers and your Account Management team within Raydiant

Benefits

• Full medical and dental plans
• 401(k) plan
• Flexible PTO and paid holidays