Location: Eugene, OR
Categories: Information Technology, Computer and Information Science
Department: Information Services
Classification: Info Technology Consultant 2
Appointment Type and Duration: Regular, Ongoing
Salary: $20.28 - $37.59 per hour
FTE: 1.0
Review of Applications Begins: January 8, 2024; position open until filled
Special Instructions to Applicants:
Complete applications must include an online application and a resume that addresses how you meet the minimum and any preferred qualifications. We encourage you to apply, even if you don’t think you meet every one of our preferred qualifications.
Department Summary:
Information Services (IS) is the central information technology unit at the University of Oregon, providing a wide range of services to campus. IS consists of four major functional areas: Customer Experience, Applications & Middleware, Information Security, and Technology Infrastructure. IS collaborates with the Network for Education and Research in Oregon.
Position Summary:
This Information Technology Consultant 2 position is a key technical resource for academic and research units supported by User Support Services - Academic South. This position requires strong troubleshooting and communication skills for daily interactions with university faculty, staff, and HEDCO Clinic professionals. Responsibilities include diagnosing and solving complex technology problems, managing multiple projects, generating reports, contributing to knowledge base documentation, and ensuring compliance with HIPAA requirements.
Minimum Requirements:
• Basic foundation of knowledge and skills in technology and information systems generally obtained through an AA degree in computer science or related fields, or similar certified coursework, and at least one year of related work experience.
• Excellent problem-solving skills.
• Ability to analyze information and diagnose situations.
• Excellent communication skills.
• Ability to work effectively with diverse groups.
• Experience solving problems with vendors and outside agencies.
• Understanding of HIPAA rules and standards.
Preferred Qualifications:
• Experience managing customer support requests using an IT Service Management system.
• Experience working in higher education IT.
• Experience with videoconferencing technologies.
• Experience in writing knowledge base documentation.
• Experience with project management concepts.