Company:
H Mart
Location: Lyndhurst
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Responsibilities but not limited to:
- Support on customer service/relationship platform, email, phone, and etc. to coordinate on customer service related issues with internal departments and understand customer's needs
- Coordinate on various marketing materials (digital signage, posters, SNS promotions, Banners and etc.) on store promotions and sales
- Support membership related procedures and duties
- Assist media contracts and correlated relationships
- Support grand opening event and related work arrangements
- Assist press release and other articles for brand marketing
- Support to create reports on H Mart social media account
- Maintain partnership relations
- Assist on researching a new project
- Phone Support: Handle customer inquiries and concerns received over the phone, providing prompt and accurate assistance
- Email Support: Respond to customer questions and inquiries via email, maintaining clear and consistent communication
- Social Media Support: Monitor and address customer queries and comments on social media platforms like Google, Facebook, Yelp, and WeChat
- Bachelor’s degree in Marketing, Communications or a related field
- Excellent interpersonal and communication skills
- Strong organizational, time management, planning and problem solving skills
- Strong sense of urgency and the ability to work in an environment with time sensitive deadlines
- Professional in Marketing certificate is a plus
- Proficiency with Microsoft Office (Microsoft Excel, Microsoft Outlook, PowerPoint)
- Bilingual in Korean and English is a must (fluency is a plus)
- Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
- 401 (k) Retirement Plan with up to 5% match per company policy
- Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
- BTA Insurance (Business Travel Accident Coverage)
- Company provided lunch
- Paid-time off (PTO) and Paid Holidays per company policy
- Celebration & Condolence Benefits per company policy
- Holiday Gift certificates per company policy
- FSA (Flexible Spending Account) per company policy
- DCFSA (Dependent Child Care Spending Account) per company policy
- MON-FRI, 9:00am to 6:00pm
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H Mart