Position: AVP Servicing Transfers
Who We Are:
Renovo Financial is a rapidly growing Chicago-based private lender and mortgage servicer working with real estate investors who acquire and renovate single and multi-family residential properties. We pride ourselves on supporting clients by providing unparalleled service, from the loan application through the payoff. Renovo’s reliability and “win-win” solutions-oriented approach is just one reason why our repeat and referral rates far exceed the industry average. Renovo was honored to be named one of Crain’s 50 fastest-growing Chicago companies and the 2022 + 2023 Top Workplace winner, as recognized by The Chicago Tribune, and 2023 Best Workplace by Inc. Magazine.
Position Summary:
The AVP of Servicing Transfers will be responsible for managing Renovo Financials’ loan servicing Transfers Department, leading all service transfer functions and managing Loan Servicing Associates in the department. Data integrity and ingestion are paramount to the success of the group. The AVP of Servicing Transfers manages the following functions: transfer reviews, transfer coordination, transfer tape, transfer analysis, data analysis, quality analysis, and post-transfer reconciliation. Additional special loan maintenance and monitoring will be required. The AVP of Servicing Transfers will lead and manage a growing team of Loan Servicing Associates in managing and boarding all servicing transfers. This position works in collaboration with the SVP of Operations, Escrow, Quality, Documents, Default, and Payments departments. This position is exempt from overtime. In this role, you will report directly to the Senior Vice President of Operations at Renovo Financial.
Responsibilities:
- Actively and effectively communicate with clients and internal business units
- Plan and lead the work of Transfers Department staff and loan servicing team members
- Establish department KPIs, hold self and staff accountable to achieve and build out on dashboards
- Manage all inbound and outbound service transfers
- Manage relationships with other servicers throughout the process
- Theorize, develop, and implement process improvement including postmortem review with various stake holders
- Validate data post board
- Interview and train new Transfers Department staff and loan servicing team members
- Work special projects when needed
- Create and monitor exception reporting
- Monitor and manage special loan actions required. Including but not limited to ARM maintenance, implementing modifications, and performing general loan maintenance
- Perform weekly one on ones, mid-year reviews, and annual reviews of staff
- Manage other duties as assigned
Ideal Candidate:
The ideal candidate for this role will have:
- Ability to work a hybrid schedule (this is preferred but for the right candidate remote may be available) by living in Chicago or the Chicagoland area
- Ability to multi-task while maintaining high attention to detail
- Manage daily tasks and prioritize workload independently in a high email volume environment
- Ability to interface with all levels of the organization from line level staff to senior management
- Team-player who will work to find solutions
- Strong problem-solving and critical thinking skills
- 5+ years’ experience in loan servicing is required, preferably in a service transfer role
Proficiency in Microsoft Office, Excel & PowerPoint is required, experience with Salesforce is a plus
Behavioral Characteristics:
Ethical Conduct: Uphold the highest standards of ethical conduct and professionalism.
Self-Motivated: You take on tasks without waiting to be told what to do
Positive Attitude: You approach situations with a proactive and positive attitude
Adaptable: Ability to collaborate effectively with cross-functional teams and work in a fast-paced, dynamic environment.
Team Playe r: You believe that to be successful you need to leverage and trust your team. You lead by example.
Openminded: Always seeks to find and develop creative solutions.
Renovo Financial is an equal opportunity employer. Renovo Financial does not discriminate in any employment actions (including hiring decisions) with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender identity and expression, marital status, disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
Renovo offers full-time employees a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, voluntary benefit offerings (life insurance and short-term disability), pre-tax FSA, commuter and dependent care benefits, maternity/paternity, hybrid work schedule, and more.