Information Technology Service Desk

A reputable Law Firm based out of Palo Alto, CA is actively hiring for a Sr IT Services Technician who would be responsible for maintaining local IT operations and providing a high-quality technology experience for our lawyers, staff, practice groups, and clients. This role serves as an extension to the Infrastructure, Applications, and Service Management teams, providing local technical knowledge, troubleshooting, and system administration support.

Title: Sr IT Services Technician

Location: Palo Alto, CA

Roles & Responsibilities

• Supports the IT Regional Manager to uphold the local IT experience, delivering a service that is both responsive to identified incidents and proactive in continuously improving the Firm’s technology solutions.
• Serves as the regional office expert in all aspects of PC, laptop, and printer hardware, operating systems, and IT applications.
• Maintains day-to-day operations of the Firm’s audio-visual support for conferences and meetings, including VTCs (video teleconference), Webinars, content sharing, audio/video, digital recording, and editing needs.
• Performs quality checks and promptly correct A/V problems prior to conferences, meetings, and events.
• Coordinates and ensures A/V maintenance and repair activities meet Firm quality controls.

Qualifications:

• Ability to perform moderate document management with a working knowledge of various software such as Word, Excel, and PowerPoint; including but not limited to, creating and editing documents; creating basic spread sheets; loading existing documents onto laptops for meetings.
• General knowledge of audio-visual systems to allow basic set up for microphones and other technology used to support meetings.
• Minimum three years front desk experience in a professional environment; law firm experience preferred.

Key Points

• Onsite work schedule
• Base Salary starting from $65k-$100k with benefits.
• College degree is strongly preferred, ideally in Computer Science, Information Systems, or a related technical discipline.
• 3+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider
• Location: Palo Alto, CA