Integrated Unified Communications Engineer, Principal

Location: Severn, MD
Category: Information Technology
Job ID: CIS0002UE

Your Impact:

The Intel and Cyber Division is assembling a team of network engineers, systems engineers, Unified Communications Engineers, and Integration Engineers, change management specialists, information assurance professionals, and procurement personnel knowledgeable in SCRM processes to support a program that provides critical network capabilities. We are committed to recruiting and retaining this team for prototype development, test, and demonstration, as well as making this team available longer term for integration, deployment and sustainment as needed.

Candidates interested in joining the team must be critical thinkers, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment that supports a critical and rewarding mission. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes.

This position is contingent upon contract award

Responsibilities:
The duties and responsibilities of the Integrated Unified Communications Engineer include, but are not limited to, the following:

• Responsible for providing technical expertise in Unified Communications (UC) and collaboration technologies.
• Work closely with other team members to design, implement, and optimize UC solutions.
• Collaborates with cross-functional teams, including network engineers, security specialists, and system architects.
• Assessing client needs, recommending architecture improvements, and ensuring seamless communication across domains.
• Specialize in UC technologies such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Webex.
• Supervises the UC Engineers in O&M, Innovation, and special projects across the program and provides guidance on uniquely challenging issues in UC.
• Assists in the day-to-day operations, troubleshoot issues, and maintain UC systems.
• Work together to deliver reliable and efficient communication services.
• Assists and advises the UCEs, network engineers, and cyber security experts on voice and video communications solutions.
• Advises on projects related to UC, video conferencing, instant messaging, and presence.
• Ensures that communication tools are integrated seamlessly and meet security requirements.
• Expert in Unified communications, Collaboration design, Edge services, Endpoints and user management, Configuration, Troubleshooting, and Integration.
• Focus on designing and optimizing network infrastructure across different security domains.
• Address challenges related to data flow, security policies, and interoperability.
• Cross-domain network architects work closely with UCEs to align UC solutions with overall network architecture.

Here’s what you’ll need:

• DoD 8570 IAT Level II Certification: Security+ CE certification or equivalent Windows 10 certification – MCSA or Microsoft 365 Certified: Modern Desktop Administrator Associate (MDAA).
• Cisco Certified Network Associate (CCNA) certification.
• Experience with Microsoft Office applications such as Excel, Word, Outlook, and SharePoint.
• Exceptional attention to detail; excellent verbal and written communication skills; strong organizational skills; critical thinking and problem-solving skills.
• Ability to work both independently and as part of a team in a dynamic environment.
• Ability to travel up to 25%.

Clearance Required:

• Must have active Top Secret clearance with SCI or TS with the ability to acquire SCI.

Minimum Education:

• High School Diploma.

Minimum Years of Experience:

• 8+ years of related experience.

Preferred:

• Bachelor’s Degree in IT or related field.
• Cisco Certified Network Professional (CCNP) – Collaboration certification.
• Deep understanding of Cisco Unified Communications Manager (CUCM).
• Proficiency in Cisco Unified Contact Center Express (UCCX) or Enterprise (UCCE).
• Strong understanding of networking fundamentals, including LAN/WAN, QoS, and MPLS.
• Experience with Cisco routers, switches, and firewalls, particularly in relation to voice and video integration.
• Experience with voice gateways, SIP trunks, and ISDN circuits.
• Expertise in call control protocols (SIP, SCCP, H.323).
• Ability to explain technical concepts to non-technical stakeholders.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.