Surveillance Director

Description

Job Overview

The Director of Surveillance is responsible for the successful overall daily operations of the Surveillance Department at the Property and provides guidance and support to the Surveillance departments at other Wind Creek Hospitality facilities, in accordance with established company policies, procedures and objectives.

Duties And Responsibilities

• Oversees all activities within the surveillance room.
• Ensures that all team members comply with state regulations, company policies, and departmental procedures.
• Investigates and monitors any illegal activity.
• Questions or interrogates suspected offenders of misdemeanors or felony acts.
• Interacts with local, state, and federal law enforcement officials in the investigation of criminal activity.
• Oversees the maintenance and upgrade of the surveillance system.
• Advises management on internal control and policy improvements set forth to protect company assets.
• Trains and supervises team members within the Surveillance Department.
• Completes all paperwork in accordance with Illinois Gaming Board (IGB) and approved Wind Creek standards.
• Reports indirectly to the General Manager and Executive Vice President (EVP) Chief Compliance Officer regarding administrative matters and daily operations.
• Reports directly to the Poarch Creek Indians (PCI) Gaming Authority Audit Committee regarding matters of policy, purpose, responsibility and authority.
• Manage staff and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
• Evaluate information to render an opinion or take action based on that information that will impact the department or function.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
• Interview and make recommendation of candidates for new hire.
• Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline.
• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
• Maintains an open-door policy and addresses all team member issues and/or concerns in a timely manner.
• Conducts skip level meetings with departmental management and line level staff.
• Conducts divisional/departmental staff meetings at least once per month.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Authority to issue a complimentary in accordance with WCCS’s Comp Matrix.
• Performs other related duties as assigned.

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED – required
• Bachelor’s Degree in a Related Field AND three (3) years’ experience in a Casino Surveillance Management position – required
• OR Seven (7) years’ experience in a Casino Surveillance Management position – required
• OR Five (5) years’ experience in a Surveillance Management position with Wind Creek Hospitality– required
• Knowledge of Illinois Gaming Board regulations- preferred
• Must possess excellent written and oral communication skills
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position