General Manager

General Manager

Requisition ID: 2024-58077

Category: Hotel Management

Job Location: US-AZ-Sedona

Property: Hampton Inn Sedona

Compensation Type: Yearly

Company Overview: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hampton Inn Sedona
1800 West Highway 89A
Sedona, AZ 86336

Overview

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and developing employees, while maintaining the integrity of the hotel.

Responsibilities

• In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate Hotel budget process as required.
• Ensure training in service standards is taking place in each department.
• Assist in creating a positive team-oriented environment focusing on the guest.
• Inspect rooms regularly with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
• Ensure that employees are attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
• Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses.
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s.
• Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.'s.
• Perform any other duties as requested by the Vice President or Regional Director of Operations.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Meet clients on the property to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure procedures for handling of the hotel safe are followed.
• Ensure monthly credit meetings are conducted.
• Complete required corporate training modules.
• Ensure that all scheduled meetings take place on the property.

Qualifications

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Experience managing multiple properties.
• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must have valid driver's license for the applicable state.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotel Standards and regulations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems.
• Must be able to understand and evaluate complex information.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.