Customer Service Representative

Overview
Reborn Cabinets has been in business for nearly 40 years and is the leading provider of kitchen and bathroom remodeling services with locations throughout the West Coast. We are looking for a Customer Service Representative to join our award-winning team and assist with our national expansion!
Responsibilities

• Review/Audit projects in Buildertend/Resi for missing items such as change orders, field measurements, finance documents, & service contracts
• Conduct over-the-phone contract reviews with Sales Representatives at point of sale
• Accurately transfer contract information into accounting forms
• Keep a daily log of individual projects to ensure projects are expedited efficiently
• Schedule field measures and provide tentative installation dates via Salesforce (CRM)
• Follow up with assigned clients to ensure timely installation of projects
• Promptly communicate with internal departments (scheduling, accounting, project management, installation, & sales) via Outlook
• Handle a high call volume of warranty calls & deliver exceptional customer service

Qualifications

• One year of general office experience or one year experience in customer service (Preferred)
• Excellent written and verbal communication skills
• High level of discretion, integrity, and trustworthiness to safeguard sensitive information
• Ability to multi-task and handle a high call volume
• Strong customer service orientation and positive approach in handling challenging issues
• Ability to de-escalate "hot" situations
• Teamplayer mentality, and ability to work well under pressure
• Comfortable using software systems such as Outlook, Salesforce, and Buildertrend (internal)
• Bilingual is a plus
• Data entry skills is a plus

What we offer

• $17 an hour
• Paid on-site training
• 401(k) plan, Medical, dental, & vision insurance benefits
• Opportunity for growth and advancement
• Paid vacation & PTO

Schedule

• Full-Time / Onsite
• Monday-Friday + Weekend Availability

Responsibilities

• Review/Audit projects in Buildertend/Resi for missing items such as change orders, field measurements, finance documents, & service contracts
• Conduct over-the-phone contract reviews with Sales Representatives at point of sale
• Accurately transfer contract information into accounting forms
• Keep a daily log of individual projects to ensure projects are expedited efficiently
• Schedule field measures and provide tentative installation dates via Salesforce (CRM)
• Follow up with assigned clients to ensure timely installation of projects
• Promptly communicate with internal departments (scheduling, accounting, project management, installation, & sales) via Outlook
• Handle a high call volume of warranty calls & deliver exceptional customer service

Qualifications

• High school diploma or G.E.D
• Strong desire and passion to help and serve others
• High level of confidence, enthusiasm, and a positive attitude
• Excellent verbal and written communication skills
• Comfortable working in a high call volume environment

What we offer

• $17 an hour
• Medical, dental, vision insurance
• Paid vacations & PTO
• Opportunities for growth and advancement
• 401(k) plan

Schedule

• Full-time
• 5 days a week

Posted Min Pay Rate
USD $17.00/Hr.
Posted Max Pay Rate
USD $17.00/Hr.