Service Manager

We are looking for an enthusiastic leader who wants to flourish in an environment full of passionate talents - one team, one dream! 

The following describes the Service Manager position:

Service Manager is responsible for supervising daily restaurant operations with a goal of controlling costs and providing a high-quality experience to customers. Service Manager reports to the Assistant General Manager.

Daily restaurant operations include but not limited to:

• Take ownership of daily service: make-it-happen attitude for daily operation
• Ensure positive guest service in all areas. Address customer needs, comments, and complaints professionally to ensure repeat customers
• Strategize in creating and recognizing repeat guests within a set budget
• Train new and current employees on company procedures and standards
• Manage menu updates: maintain food bible, print menus, and lead menu trainings with staff
• Lead the service team in upsell and any other service trainings
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Assist AGM with administrative tasks, including but not limited to restaurant’s beverage/supply inventory, reservations, personnel/payroll and invoices 
• Ensure all employees are working within outlined operational standards, company policies, federal/state/local laws and ordinances
• Ensure that assigned projects are completed accurately, on time and in accordance with company policies and procedures.
• Lead line-up in absence of Assistant General Manager and/or General Manager

 

REQUIREMENTS

• Prior work experience as a floor manager, captain and/or lead server in a fine-dining or upscale restaurant
• Ability to stand long periods of time and lift up to 25 pounds
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to work in a fast-paced and high-pressured environment
• Confidence in customer service skills
• Extensive food and beverage knowledge, with ability to train employees and manage customer satisfaction
• Familiarity with restaurant management software like Resy and Toast
• Strong leadership, motivational and people skills
• Care for Hospitality & Make-it-happen mindset

 

More detail about SEA part of Jungsik & SEA, please visit