Warranty Manager

Job Description
Warranty Manager
Direct-Hire
Novi, MI
The Warranty Manager will manage the warranty team and all aspects of warranty for specific customers. The manager will interface with a variety of levels and disciplines within the organization, which include: Finance, Manufacturing, Product Development, Program Management, Sales, and Purchasing. These role and responsibilities below are not meant to be all-inclusive and, therefore, the needs of the Company may require individuals to perform other functions.

• Lead and manage regional warranty team (direct and indirect) when applicable based upon regional organization
• Customer negotiations of warranty concerns.
• Lead and/or consultant for regional plants.
• First escalation point for customers and company plants
• Prepare warranty spending approvals for DOA process
• Track and report warranty regional spending as needed
• Possible Global Warranty Champion for OEM's located in the region.
• Contract negotiations.
• Prior to sourcing.
• Change to current Ts&Cs
• Support and lead the implementation of a standardized warranty part analysis procedure
• 8D usage for parts analysis
• Database usage for parts returned
• Monthly updated predictions for high impact warranty spending programs
• Lead or support task force teams for key warranty concerns (preventive or active)
• Work with the quality systems on improving data (speed, usage and accuracy)
• Lead /participate in relevant QIT meetings
• Participate in regional quality reviews
• Track all open warranty issues, risks and opportunities and report monthly

Requirements

• 8 ~10 years of experience in Engineering and or Quality (Warranty Analysis preferred)
• Bachelor of Science in Engineering (BS); MBA strongly preferred
• Automotive Manufacturing background preferred.