Senior Director of Operations

Senior Director of Operations – Commonpoint Tennis & Athletic Center Full-Time

Overview:

Commonpoint is a community based non-profit organization, serving diverse populations through every chapter of life. The Commonpoint Tennis & Athletic center is a multifaceted facility featuring year round Tennis and Pickleball courts and a Turf Athletic field during the indoor season.

The Senior Director of Operations at the Commonpoint Tennis & Athletic Center is responsible for overseeing all aspects of the facility's operations, ensuring the highest quality of services and member satisfaction. This role involves strategic planning, operational management, staff supervision, and community engagement to drive the Center’s growth and success.

The ideal candidate will have great people skills and have senior management experience in a dynamic setting. The role requires outstanding communication and leadership skills with the ability to manage a diverse team and navigate complex challenges effectively. The Senior Director of Operations will work closely with the Director of Tennis to strategize and develop short and long-term plans that drive growth, revenue, and profitability.

Essential Duties:

1. Operational Management:
   • Develop, implement, and manage operational policies, programs, and procedures.
   • Ensure seamless functioning of the facility throughout the indoor and outdoor seasons.
   • Oversee maintenance and operations of the Tennis Bubble enclosure, tennis courts, turf field, and clubhouse, including seasonal setup and takedown.
   • Manage facility maintenance, including snow and ice removal during winter storms.
2. Financial and Strategic Planning:
   • Create and execute long-term and annual business plans to ensure financial stability and sustainability.
   • Develop and manage operating and capital budgets; monitor financial performance and align with annual goals.
3. Program and Event Management:
   • Collaborate with the Director of Tennis/Programming to offer high-quality programs, including youth and adult classes, summer camps, leagues, tournaments, and special events.
   • Promote and maximize rental of facilities through outreach and sales.
4. Staff and Vendor Management:
   • Supervise and manage the Director of Tennis, Facilities staff and front desk reception, including hiring, training, evaluating performance and addressing staff issues.
   • Manage relationships with vendors, contractors, and service providers, including handling turf lease agreements and contracts.
5. Community Engagement and Development:
   • Foster strong member and guest relations through exceptional service and programming.
   • Establish and maintain partnerships with schools, teams, and organizations for long-term contracts and community offerings.
   • Write and apply for grants to support scholarship funds for underserved community members.
6. Compliance and Safety:
   • Ensure adherence to the NYC Department of Parks concession agreement, building operations, and safety codes.
   • Respond to emergency situations 24/7.
7. Marketing and Industry Engagement:
   • Work with the marketing team to promote the center’s services and facilities. Stay updated on industry trends by attending conferences, workshops, and meetings.

Qualifications:

• Bachelor’s degree, preferably in Recreation, Sports Management, Business Administration or a related field.
• Minimum of 5 years of leadership experience in recreational management or similar.
• Exceptional communication, interpersonal, and organizational skills.
• Proven experience in operations management, including business planning, special events, and fee-for-service programming.
• Strong budgeting, financial analysis, and cost management skills.
• Innovative mindset with a willingness to challenge norms and implement new ideas.
• Visionary abilities for short-term and long-term planning.
• Proficiency in computer skills including Google Drive and Google Spreadsheets.
• Tennis experience and CPR/First Aid certification are preferred.

This role requires a dynamic leader who can effectively manage a multifaceted operation while fostering a positive environment for members and staff. If you are passionate about enhancing athletic and recreational experiences and possess the skills and experience outlined, we encourage you to apply.

Job location: On site at 79-20 Winchester Blvd, Queens Village, NY

Work schedule: Flexible five-day work week. The Alley Pond center is open seven days per week. Ability to work weekends and evenings and holidays when needed.

Specifics for physical requirements: Must be able to stand, walk throughout the facility, lift and carry up to 25 pounds.

Compensation and Benefits:

Salary range: $85,000-$90,000 per annum.

Commonpoint provides a suite of competitive benefits including:

• Health Insurance (with Dental & Vision)
• FSA
• 403B and Pension plans
• Life Insurance
• Yearly PTO and Holidays

How to apply:

Please submit a cover letter and resume to Dale Stark, AVP of Health & Wellness,

Commonpoint is an equal opportunity employer.