Bilingual E/J Customer Service Rep

Bilingual E/J Customer Service Rep (79025-1)

Job Description:
Responsible for performing customer service functions by handling all travel arrangements and responding to all travel-related inquiries in order to meet customers’ needs.

Principal Accountabilities:

1. Performs Customer Service Functions
2. Performs General Administrative Functions

Required Skills/Knowledge:

1. Ability to work 8-hour shifts, and work weekends and holidays
2. Good dependability record
3. Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets for long periods of time
4. Travel agency experience (airline reservation & ticketing) preferred
5. Excellent verbal communication skills
6. Reading comprehension skills
7. Interpersonal skills
8. Listening skills
9. Must have proof to work in the United States legally

Language Skills Required:

1. Japanese/English bilingual
   • Japanese – Proficient
   • English – Read/Write/Speak
2. English only
   • English speaking skills, reading skills, and writing skills - Proficient