Senior Consulting Manager - Apptio

IBM Senior Consulting Manager - Apptio in Bellevue, Washington

Introduction

IBM's Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM's market eminence. If you are a forward-thinker and a curious intellectual, we welcome you to apply for your next exciting career challenge!

Your Role and Responsibilities

The IBM-Apptio Americas Customer Success - Managed Services (MS) team is a high performing team of technical and business consultants with deep expertise in the configuration and deployment of Apptio's SaaS solutions for enabling Technology Business Management (TBM) within IT organizations. We are seeking seasoned candidates who have led and managed teams working with enterprise level technical application solution (preferably SaaS) teams and have a passion for customer success and value realization.

The MS Consulting Sr. Manager is responsible for the leadership and management of a team of highly skilled consultants and leaders including the selling, enablement, staffing, and professional development of the team. This mission-critical role requires strong client-facing, sales positioning, and project management skills.

What we expect you to do:

1. Directly lead and manage a team of Consulting Managers, Team Leads, and consultants.
2. Collaborate with Regional Director and other Consulting Managers to appropriately staff and utilize consultant team members.
3. Lead/manage the sales process to position Customer Success and Managed Services.
4. Achieve corporate annual P&L targets and metrics.
5. Ensure high quality of technical deliverables.
6. Provide delivery expertise and oversight/guidance to MS Consulting leaders and staff.
7. Clearly communicate to executive management any issues that affect success of staff or customers.

Team Development:

1. Provide ongoing leadership and enabling of Managers, Team Leads, and team members.
2. Support the hiring pipeline via candidate screening, interviews, and decisions on new hires.
3. Provide new hires with a positive employee experience.

Required Technical and Professional Expertise

1. Education in Computer Science, Computer Engineering, Electrical Engineering, MIS, Finance, or equivalent experience.
2. 5+ years of leadership/management experience in professional services.
3. At least 5+ years of technical consulting or software applications/SaaS experience.
4. Technical knowledge and experience in deploying enterprise-level and/or SaaS software solutions.

Preferred Technical and Professional Expertise

1. Functional knowledge and application of IT Applications in Financial Management.
2. Operational knowledge of IT infrastructure domains.
3. Knowledge and application of relational database concepts.

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition.

Location Statement

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to healthcare benefits, financial programs, generous paid time off, training and educational resources, and diverse employee resource groups.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.