Job Type
Full timePetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail ). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness . Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.
Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe® Brand, Sport DOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. Pet Safe® Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.
Test product and identify potential undesirable operation through all of the New Product Development stages.
Tests functional performance of systems, subassemblies, and parts under specified conditions.
Connects unit to be tested to test equipment such as signal generator, frequency meter, or spectrum analyzer etc.
Compares results with specifications and records test data. Analyzes test results on defective units to determine cause of failure.
Performs a visual inspection to verify compliance with PetSafe Brands™ specs.
Prepares test equipment to evaluate performance and operation of nonstandard or customer returned units.
Performs Root Cause Analyses as needed and reports findings.
Manage own work assignments to hit deliverables and targets.
Enter troubleshooting data into the returns database.
Answer inbound calls from Invisible Fence Brand® install technicians and provide technical support as needed. Rotating schedule from 8AM to 8PM EST.
Qualifications:
Associates degree with 2+ years of experience in related field
Proficiency with Microsoft Suite
Possesses excellent written and oral communication skills
Possesses excellent problem solving and analytical skills
Is self-starting, self-motivated, and a goal-oriented team member
Has ability to multi-task with multiple projects at one time to meet deadlines
Possesses the ability to work independently and with a team to accomplish tasks
Working knowledge of electrical equipment for component and PCBA evaluation
Accountabilities:
Troubleshoot assemblies down to component level for trends analysis to support the Returns team BSC metrics
Enter data into the returns database to meet monthly deadlines
Attend monthly Product Improvement (PIM) meetings
Relationships:
This position will report to the CCPD/Returns manager
Maintain a positive working relationship with the returns team
Maintain a positive working relationship with the engineering and quality team
BENEFITS:
Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!
PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.