IT Technician Support

Essential Duties

• Troubleshoot and resolve end-user laptop/desktop PC issues
• PC/Laptop Repair including cloning hard drives and hardware diagnosis
• Set up new computers and user accounts in a domain environment
• Set up camera systems at facilities
• Administer existing Active Directory Environments
• Configure and deploy Printers / MFPs
• Administer maintenance activities such as Patching
• Report computer issues to vendor support, working through diagnostics and implementing the solution
• Ensure the confidentiality and security of all information
• Diagnose and resolve user software issues, printing, email, internet, wireless and local area network access problems
• Coordinate timely repair of equipment remotely or onsite as needed
• Ability to prioritize service tickets by urgency
• General assistance with Microsoft Office Suite: Word, Excel, PowerPoint and Outlook
• Troubleshoot various types of specific software
• Troubleshoot failed backup jobs
• Troubleshoot low disk space issues
• Willingness to work overtime, afterhours, and weekends as required by the task or project at hand
• Additional duties as required

• IT support: 1 year (Required)