Senior Program Manager, Campaign & Recalls, Middle Mile Fleet Management

Senior Program Manager, Campaign & Recalls, Middle Mile Fleet Management

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you!

The Surface Transportation organization is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers). In this role you will deliver world-class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require strong leadership skills, ability to identify trends with limited data and interaction/influence with teams across Amazon to drive the development of our maintenance business.

This Program Manager will be responsible for leading the campaign, recalls and retrofit program across all asset types which includes defining the vision, roadmap and driving program execution of our Fleet Management business. This will be achieved through deep supply chain understanding, working backwards from customer requirements, and internal alignment with Finance and Capital Planning stakeholders. The role involves day-to-day interaction with senior Amazon leaders as internal customers, understanding their needs and converting them into efficient business models. The role requires regular interactions with multiple teams and jointly working with them to meet both short term and long term business needs. This position is a multi-faceted role requiring the ability to balance strategy and execution.

Key job responsibilities

1. Define a vision for how this campaign/recall program will work and cost.
2. Build vendor strategy for campaign work and identify/onboard vendors to conduct this work at competitive rates and desired SLAs.
3. Write whitepapers to gain initial buy-in and alignment as well as provide status updates as the project completes critical milestones and time intervals.
4. Identify key performance metrics and create a reporting suite that allows for program management when the program is fully scaled.
5. Define short-term, mid-term, and long-term timelines and project phases.
6. Lead supply chain risk mitigation activities and correct vendor performance issues.
7. Present supply chain strategies and program business reviews to Operations and finance leaders.
8. Build E2E process flow for campaigns and partner with execution team for successful operation with desired performance metrics.

Minimum Qualifications

1. 5+ years of program or project management experience.
2. Experience using data and metrics to determine and drive improvements.
3. Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
4. 5+ years of experience in Fleet Maintenance.
5. 2+ years of driving process improvements experience.
6. Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.