Business Solutions Associate - Claims Transformation

Business Solutions Associate
Company Summary
Come join one of America's fastest growing insurance companies with a stable history of 175 years. At National Life Group ("NLG"), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.
Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.
We invite you to explore what we have to offer and to join our cause.
Role Summary
The Business Solutions Associate is a member of the Business Architecture team aligned to a key project or domain to provide analytical, tactical & operational support to realize product vision. Responsibilities require a deep understanding of stakeholder needs and skill to develop rapport with key stakeholders, exercise responsible independent judgment and to operate with initiative and intuition to support the needs of an evolving organization that is both fast-paced and customer-focused.
This role partners with Business Solutions Managers, Advisors, Specialists, PMO (Project Management Office) and IT to analyze, document and communicate information with an aptitude for solution design and problem management while being creative, human-focused, and practical to support project execution.
The Business Solutions Associate will prioritize, manage, and implement tasks with a moderate level of oversight and a keen sense of urgency to execute key deliverables and support project timelines. This role reports to the Business Architecture Domain Head.
Essential Duties and Responsibilities

• Develops knowledge and relationships to contribute as a subject matter expert for Claims Transformation business and technology project
• Conducts thorough analysis and creates organized, well designed, professional documentation as needed by the project, which may also include metrics and quantitative research
• Participates in meetings where information needs to be captured, distilled, and formalized into communication material for project team and stakeholders to memorialize decisions, capture actions and/or drive next steps and accountability
• Reviews and creates scenarios for project testing and coordinate user acceptance activities
• Communicates and demonstrates new enhancements or resolved production issues implemented through technology to key stakeholders
• Conducts research to understand industry standards, trends and to inform a deeper understanding of the competitive landscape
• Uses tools such as JIRA and Confluence to document business requirements; is responsible to track and report defects, issues, and risks
• Performs production launch validations and responsible to sign-off on key deployments and fixes for new releases, features, and defect resolution based on testing outcomes
• May develop formal documentation or presentations for executive and stakeholder management

Minimum Qualifications

• Associate's degree in business, computer science or information systems
• Minimum three to five (3 - 5) years of relevant Life insurance and/or Annuity industry experience
• Strong analytical skills, with ability to diagnose problems and recommend action plans to resolve mitigate impact.
• Ability to thrive in a very fast-paced, customer-centric environment, highly energized and demonstrates sound judgment
• Proficient knowledge of the Microsoft office software applications
• Demonstrated communication skills (verbal and written) and ability to translate technical information to be understood by various audiences using multiple methods and channels.
• Displays an elevated level of energy, persistence, and a positive outlook towards team members working in a highly collaborative and dynamic atmosphere.

Preferred Qualifications

• Bachelor's degree in business, computer science, finance, information systems or equivalent work experience.
• Proficient knowledge of Atlassian tools including Confluence and Jira

Core Workdays
This position is presently onsite/hybrid with the expectation that you are in the office three days per week with current campus days being Tuesday, Wednesday, and Thursday (subject to change with advance notification and manager discretion).
Benefits

• Your benefits start day one and are flexible and customizable to your and your family's specific needs. Check out the BENEFITS of a Career at National Life!

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.
Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.
National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT - founded in 1848, Life Insurance Company of the Southwest, Addison, TX - chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.
National Life Group
1 National Life Dr
Montpelier, VT 05604
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