Office Clerk, General - Advanced

$16.91 - $25.37 Hourly
$35,181 - $52,772 Annually
This position is a Pay Band 40
Posting Details
This posting will be used for ongoing recruitment and may close at any time. Applicant Lists may be screened more than once.
This job posting may be used to fill multiple vacancies.
Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?
The Office Clerk, General - Advanced will:

• Provide specialized high-level clerical support to the Health Care Authority (HCA) and Child Support Services Division (CSSD) requiring knowledge of systems, processes, procedures and federal time frames.

How does it get done?
The Office Clerk, General - Advanced is responsible for:

• Opening and sorting daily mail;
• Entering payments into the Child Support Enforcement System (CSES);
• Processing payment transmittal and payments into the Wells Fargo Bank;
• Answering customer service calls;
• Assisting staff with clerical duties when necessary.

Who are the customers?

• CSSD field staff, management and attorneys;
• Parties of child support cases.

Ideal Candidate
The ideal candidate has:

• Three (3) years general office or customer service experience.

Minimum Qualification
High School diploma or Equivalent and three (3) months experience in office administration and/or customer service. Substitutions Apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience
• Education and years of experience must be related to the purpose of the position.
• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.
Must possess and maintain a valid Driver's License.
Must Obtain a Defensive drivers certification.
Working Conditions
Office setting, exposure to VDT, extensive personal computer and phone usage. Some travel may be required.
Supplemental Information
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Agency Contact Information: Jolene Jaffa, (505) 690-9920. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.