The franchised La Quinta by Wyndham location in Hollywood, Florida is seeking a Guest Service Representative (Franchise) to join its team at the La Quinta by Wyndham Ft. Lauderdale - Airport.The RoleGuest Service Representative is responsible for attending to the needs of guests, especially during check-in and check-out.They are responsible for answering phones, making reservations and meeting guests’ needs throughout their stay.Guest Service Representatives handle guests inquiries and complaints and oversees our in-house market.As a guest service representative, you will also sign guests up for shuttles and promote our Wyndham Rewards program by enrolling new guests.What you'll doChecking guests in and outProviding information to guests about hotel policies, services and amenitiesResponding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)Selling rooms to "walk-in" customers.Entering/changing reservation information on the computer system.Posting charges to guest accounts.Processing payments from guests.Making necessary corrections to guest accounts.Informing housekeeping department about room status/availability.Listening for and responding to guest complaints.Operating hotel switchboard or PBX.Cleaning the front desk and common areas as needed.Maintaining daily logs.Balancing shift work and cash drawers.Stocking and selling market itemsSigning guests up for daily shuttles for airport and cruise portAdditional Responsibilities can include any other duties assigned by the SupervisorYou'll be successful if you haveStrong customer service skills, excellent communication abilities, the ability to multitask, attention to detail, problem-solving skills, computer literacy, and the capacity to work calmly under pressure; essentially, you should be organized, detail-oriented, and have great interpersonal skills to effectively manage guest interactions and address their needs.Required Qualifications/ExperienceMust have previous front desk hotel experienceAPPLY ( La Quinta by WyndhamLocation: Hollywood, Florida, United States, 33020Employment Status: Full-timePay: $14.00 / $16.00 hourlyThis job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: with the job title and location to which you are applying, and we will do our best to assist.Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.