Senior Product Engineering Manager

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Job Description

The Senior Product Engineering Manager is responsible for overseeing all Mobile App releases for the US Market from planning through deployment. This role will sit within US Digital Solutions team and report to the Director. Through this role, the Senior Product Engineering Manager will collaborate with a diverse group of stakeholders to understand market specific requests as well as with the Global Product team to understand what functionality will be available to the market and help prioritize market requests. This is an exciting opportunity for an experienced technology leader to help shape the transformation of McDonald’s USA digital footprint amongst millions of people every day.

This role is based at our McDonald’s Global Headquarters in Chicago, IL.

Accountabilities & Responsibilities:

1. Develop and maintain the product roadmap for our mobile app, and communicate it to various stakeholders across the US Market (Ex. Marketing, Operations, Technology, Legal, etc.).
2. Collaborate on product vision and ensure alignment with business goals and user needs.
3. Work with internal partners to gather and clarify requirements, translating them into user stories with detailed acceptance criteria.
4. Collaborate with vendors and legal teams to stay up to date with laws and ensure that product features are updated accordingly.
5. Understand and communicate business needs to the development team and ensure partners are informed of progress and updates.
6. Assist and be the subject matter expert on features and capabilities to development partners and other product teams to ensure alignment.
7. Collaborate with Global Product Managers across all mobile feature capabilities to align on product delivery.
8. Identify and implement process efficiencies across systems, ways of working, and resources within the US Mobile App team.
9. Serve as a subject matter expert for US Mobile App questions and be able to dig deep into problems to help find a solution.
10. Collaborate with operators and franchisees to identify enhancement opportunities within our app along with the restaurants.
11. Lead Marketing Campaigns and Initiatives that require digital experiences.

Qualifications:

1. Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
2. Software development experience, working in an agile environment, preferably with customer-facing mobile and digital products.
3. Strong communication skills with ability to explain complex technical details to non-technical partners.
4. A love of new technologies and the drive to find ways to implement better tools and processes to improve efficiency.
5. Proven track record of working with and influencing cross-functional teams and collaborators.
6. Superior interpersonal, written, and verbal communication skills.
7. Experience leading complex, cross-functional projects.
8. Familiarity with native software development tools and platform standard methodologies.
9. Curious and a self-starter with a strong bias for action; consistent track record of “getting things done”.
10. Experience working on mobile apps and customer-facing products.
11. Detail-obsessed and able to meet deadlines.
12. Expertise in digital project and product planning - including feature/defect prioritization, trade-off processes, roadmap creation and timeline planning.

Preferred Qualifications:

1. 5+ years of relevant professional work experience, including people management.
2. 3+ years of experience as an Engineering Manager or Product Manager eliciting/defining requirements, designing systems solutions, and managing business requirements.
3. 1+ years of experience with agile development methodologies.
4. Proactive, self-motivated, and accountable team player.
5. Prefer experience in Quick Service Restaurant industry.

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.