Executive Director of Auxiliary Services

About Us

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,000 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation university, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

Job Summary

Reporting to the Vice President of Finance, Business and Operations, the Executive Director of Auxiliary Services provides the overall leadership, management, and strategy for Auxiliary Services. This position directs the University's auxiliary services operations, including the bookstore, dining services and catering, conferencing, vending, transportation, card services, parking, camps, and has an administrative role in Housing, Recreation & Wellness, and Health Services. The position is responsible for the management of the contractual relationship between the university and auxiliary service providers.

Responsibilities

Plans and Develops Auxiliary Services Units (70%) -
Oversees the day-to-day operations and financial management of auxiliary units and service contracts.
Responsible for strategic planning of all auxiliary service units, including short-term and long-term goals for fiscal sustainability.
Develops and monitors the implementation and success of unit five-year business plans and annual assessments.
Manages the meal plan portal for students. Includes setting up of meal plans each semester, refunds of meal plans and dining dollars, etc.
Resolves customer inquiries related to all auxiliary units, including dining and meal plans.
Manages and implements marketing plans for all related units.
Develops overall business strategies, budget proposals and manages approved budgets for all Auxiliary Services units.
Negotiates and manages contracts with outside vendors.
Ensures compliance with contracts including commissions, vendor operating hours, product pricing, marketing, customer service, reporting, and product quality.
Develops and implements policies and procedures for all auxiliary units.
Develops or assists in the development of RFP's as needed.

Coordinates and Supervises the Work of Staff and Manages Contracts (20%) -
Supervises and trains staff, including prioritizing, and scheduling work assignments.
Evaluates and develops personnel.
Provides direction to unit managers in planning and implementing initiatives.

Performs a Variety of Related Duties (10%) -
Serves on university committees as assigned.
Performs related duties as assigned.

Required Qualifications

Educational Requirements
Bachelor's degree in business or a comparable field of study, or comparable work experience within the higher education industry.

Required Experience
Three to five years of related experience in the field of higher education auxiliary services.
At least three years of supervisory experience.
Experience sufficient to thoroughly understand all objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department.

Preferred Qualifications

Preferred Educational Qualifications
Master's degree in business or a comparable field of study.

Other Preferred Qualifications
Certified Auxiliary Services Professional (CASP) designation.

Knowledge, Skills, & Abilities

Knowledge of budget development and management principles.
Knowledge of retail sales principles, including those related to marketing, pricing, planning, discounting, merchandising, cashiering and inventory management.
Knowledge of supervisory principles and practices.
Knowledge of principles and practices for providing exceptional customer service, including customer needs assessments, meeting quality standards, for service, and evaluation of customer satisfaction.
Skill in the delegation of responsibility and authority.
Skill in the operation of computers and job related software programs.
Skill in decision making and problem solving.
Skill in interpersonal relations and in dealing with the public.
Skill in oral and written communication.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at here .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at here .

Institutional Values

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning

Equal Employment Opportunity

Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 478.471.2010. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Other Information

This is a full-time, 12-month, exempt (salaried) staff position and includes a comprehensive benefits package. Benefits include:

• Health insurance
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Sick Leave
• Vacation Leave
• Parental Leave
• Retirement
• Employee discounts
• Tuition reimbursement

Background Check

Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check.