Production Supervisor, Ritual Roastery SOMA San Francisco, CA

Production Supervisor, Ritual Roastery SOMA

Production Supervisor, Ritual Roastery SOMA

OVERVIEW

Ritual Coffee Roasters is excited to be seeking a hard working, self-aware, flexible, and communicative Production Supervisor at our Roastery in SoMa. The Production Supervisor manages the Production Team, who package roasted coffee and prepare orders for wholesale accounts, e-commerce customers, and Ritual cafes. This position also coordinates with our roasting, orders, and inventory departments to ensure each order is filled efficiently and accurately.

The Production Supervisor is responsible for the department’s employees and workflow. This person delegates responsibilities, creates schedules, and facilitates bi-weekly check-ins. They are the point person for the Production department and are responsible for coordination with all outside departments.

The pace often moves quickly with an emphasis on teamwork and collaboration. The well-being of Ritual’s production depends on the thoughtfulness of each person’s work and communication with one another. We rely on each other; each person’s contribution is essential to the team’s success, and the Production Supervisor is integral to this process.

We strive for efficiency and easy flow, and we know that changes throughout a workday are inevitable. We roll with punches and treat our work and our co-workers with respect and understanding. This means that flexibility and attention to detail are musts. It’s the little things that count! We are looking for someone who will join us in caring a lot about our craft and taking pride in our work.

As a Production Supervisor, you do not need to know our exact systems before you start, but you need to be committed to your own growth and the growth and success of the Production Team, your co-workers across departments, and the company as a whole.

If you like being part of – and leading – a high-functioning team with repetitive and focused actions – this job might be a great fit for you.

RESPONSIBILITIES

1. Lead and develop a team of approximately three Production Team Members.
2. Contribute to our overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company.
3. Assist the E-Commerce and Wholesale Logistics Manager to hire people who are a great fit for Ritual.
4. Train, observe, and develop staff to be knowledgeable and skilled Production Team Members.
5. Prepare for giving meaningful, supportive regular feedback.
6. Conduct regular supervision meetings and bi-annual reviews to deliver timely, direct, and compassionate feedback, both positive and constructive, and provide tools for employees to grow during their time at Ritual.
7. Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.
8. Manage the packaging and fulfillment of roasted coffee for all orders, shipments, and deliveries.
9. Maintain accountability for the accuracy, presentation, and efficiency in packaging of all orders.
10. Maintain clear, comprehensive, and effective communication between all members of the Production Team as well as between the Roastery and other departments at Ritual.

QUALIFICATIONS

1. Must pay strong attention to detail, ability to manage a variety of projects simultaneously, and ability to work in an interruption-prone environment.
2. Resourceful problem-solver and strong ability to resolve or smooth issues in the moment.
3. Excellent communication and teaching skills, able to engage and inspire professional growth.
4. Must feel comfortable utilizing the dexterity of one’s hands for continuous periods of time.
5. Excellent interpersonal one-on-one, team, and partnership skills with a high level of emotional intelligence, patience, and compassion.
6. Ability to think strategically, with a big-picture perspective.
7. Able to lift 75 lbs.
8. Ability to keep calm and stay focused in a loud, fast-paced environment.
9. Must be authorized to work in the United States. (Required)

STRONGLY PREFERRED

1. 1-2 years manufacturing or production experience.
2. Experience with XPS, Shopify, and other mailing and e-commerce platforms.
3. Mechanically-minded.

COMPENSATION + BENEFITS

Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half), and a matching 401k plan. Wage range for this position is $28-$31/hour.

CLASSIFICATION & SUPERVISION

This is a regular, full-time, hourly non-exempt position, 35-40 hours per week. The Production Supervisor will be expected to work Sunday - Thursday.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We thank you for your interest in a career opportunity with Ritual Coffee. Due to high volume, only those applicants selected for an interview will be contacted.

Ritual Coffee Roasters Inc is an EEO employer - M/F/Vets/Disabled.