Retail - Associate

Monterey Bay Aquarium, Monterey, California, United States of America

Job Description

Posted Tuesday, October 8, 2024 at 7:00 AM

Position Title: Retail Associate

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

Responsibilities

1. Fulfill guest’s needs quickly and efficiently.
2. Inform retail leadership in a timely manner when item quantities are low or special requests arise.
3. Work with the warehouse team to pull & fill items as necessary.
4. Relay relevant comments received from customers directly to supervisor.
5. Maintain a clean, safe, and organized work environment.
6. Uphold company policies and procedures.
7. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
8. Check and stock supplies in counter area, floor display, floor stands, and cabinets neatly, accurately, and in a timely fashion.
9. Clean tables, chairs, and equipment as needed.
10. Keep counter and floor in work or service area clean and free of debris.
11. Maintain balanced cash drawer as assigned.
12. Perform other related duties, tasks, and responsibilities as assigned.
13. Merchandise product to maximize sales.
14. Increase sales by promotional items or suggestive selling.
15. Support unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
16. Engage with SSA/Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.

Job Requirements

1. Strong interpersonal and communication skills.
2. Thrive in a team environment while having the ability to work independently and demonstrate flexibility in a fast-paced environment.
3. Demonstrated ability to understand and implement written and verbal instructions.
4. Basic knowledge of POS systems and Excel.
5. Physical ability to stand for extended periods and to move and handle boxes (10-35 lbs) as necessary.
6. Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Previous Experience

None required. All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

Compensation and Benefits

Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.

Employee Assistance Program

Get Paid Early

Tuition Discount through Partnership College

Meal Plan & employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice.

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.