Senior Salesforce Consultant

• Participates in requirements gathering and design workshops to understand application functionality and support requirements for the team.
• Provides Level 2 and 3 Salesforce support, interacting with business and other teams.
• Conducts tool/technical assessments for releases.
• Performs feasibility analysis.
• Supports the technical architecture of the solution.
• Defines mapping specifications for integrating Salesforce with other enterprise applications.
• Handles application support, incident analysis, and problem reduction.
• Leads and mentors the Salesforce support team, both onsite and offshore.

Qualifications:

• Bachelor's degree in Computer Science or equivalent.
• 4+ years of experience in Salesforce.com project implementation and experience in enterprise-level projects and regional rollouts.
• Full life cycle implementation and support, with hands-on technical knowledge and architecture solutions required.
• Salesforce.com certifications and good knowledge of the Salesforce.com platform (e.g., Visualforce, Apex, Salesforce Lightning, Integration, etc.).
• Experience migrating from Classic to FSC and Lightning.
• Able to work well in a cross-functional environment, with effective communication with business users to understand requirements and provide solutions; provides overall Salesforce architecture guidance to align with enterprise architecture.
• Leads Salesforce Support for multiple Business Units, managing the support team onsite and offshore, and actively interacting with Product and Business Partners.
• Excellent customer service skills and eagerness to learn leading-edge technologies (Salesforce and other supporting services and components).
• Good communication skills, both written and verbal.