Customer Service Auditor

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

Responsible for training and quality assurance of the Customer Service Staff and off-site vendors.

• Reviews telephone contacts with Elderplan customers
• In the absence of the Supervisor provides guidance and support to the Call Center staff; Collaborates with the Senior Customer Service Reps on resolution.
• Trains new employees of EP benefits and identifies training issues ongoing
• Reviews phone log follow-up reports to ensure call resolution and customer satisfaction.
• Completes error reports and summarizes findings.

• High School Diploma
• 2-3 years of Customer Service experience, Call Center experience helpful
• Microsoft Word and Excel
• Must have excellent communication skills; oral, written and listening
• Ability to manage multiple tasks in a face-paced environment