Customer Service Agent

Job Type
Full-time
Description
Modern, innovative, and personalized, PureEdge Lighting defies the boundaries of traditional lighting design. As a leading engineer and manufacturer of technologically advanced lighting solutions, we are renowned for inspiring unique, cutting-edge designs. Our extensive product portfolio combines superior craftsmanship with contemporary aesthetics. Beyond illumination, our commitment to meaningful innovation provides extraordinary value while aiming to improve the quality of life. PureEdge Lighting helps solve today's complex design challenges of illuminating diverse environments - Explore the possibilities.
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Position: Customer Service Representative
Position: Reports to the Customer Service Manager
Job Location: Remote
Job Type: Full-Time
PAY RATE: $23.00 -$26.00 an Hour
This Customer Service Representative position is responsible for assisting customers by phone and via email. This role will communicate with customers, enter and review orders, check order statuses, answer basic product questions, respond to emails, resolve issues, and route calls as needed to provide an excellent customer experience.
Responsibilities

• Entering customer sales orders
• Check the status of orders
• Answering customer emails (questions, addressing concerns)
• Navigate internal and external websites for customer issue resolution
• Works with external departments to obtain information regarding missing components, solutions for issues, and product questions
• Process RMA and tech support requests
• Build good, strong relations with a customer base

• Associate degree or Some college preferred
• All equivalent combinations of education, experience, and training that provides the required knowledge, skills, and abilities will be accepted
• A minimum of 3 years of full-time related experience as a customer service representative, in a manufacturing company, preferably in lighting
• Must be able to read, write, and speak English fluently
• Must be proficient in Microsoft Office, and familiar with ERP and CRM systems in a manufacturing environment
• Experience using Epicor ERP a plus
• Be able to work in a fast-paced environment
• Be able to multi-task
• Great enthusiasm and teamwork skills
• Knowledge in order management, pre-sale, and post-sale inquiries

• Health, Dental, and Vision Insurance enrollment on the 1st of the month after 30 days of employment
• 401(k) Retirement plan after 6 months of employment.
• Up to 80 hours of accrued Vacation Paid Leave, prorated your first year.
• State and locally-regulated Paid Sick Time.
• Paid Company Holidays, after 30 days of employment.
• Short Term, Long Term Disability, Life, and AD&D optional Insurance benefits the 1st of the month after 30 days of employment.
• Company-sponsored Life with AD&D Insurance Coverage.
• Optional Enrollment in Health Care and Dependent Care Flexible Spending Account (FSA).